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Connects and Connect Amp Flashing Red after Factory Reset.

  • December 14, 2021
  • 2 replies
  • 1023 views
J
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  • Jon_R
  • Avid Contributor II
  • 14 replies

I have mentioned this in someone else’s post but thought this should be a new post/subject.

Since updating the software to 13.4.1 both Connects and Connect Amps are flashing red instead of green after a factory reset.

They all do reconnect to the system though.

Also when muting the light turns red but I have seen that Sonos are aware of this.

Diagnostics number: 554887171

 

Best answer by Sotiris C.

Hey @Jon_R , thank you for sharing the diagnostics. I had a look and got confirmation that your case is a known bug. Our team is aware and will be working towards a fix in the future.

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2 replies

Sotiris C.
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  • Sotiris C.
  • Sonos Staff
  • 897 replies
  • Answer
  • December 14, 2021

Hey @Jon_R , thank you for sharing the diagnostics. I had a look and got confirmation that your case is a known bug. Our team is aware and will be working towards a fix in the future.

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I
  • icecool
  • Lyricist I
  • 1 reply
  • January 20, 2022

Did we get a fix for this ?

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