After downloading the newest software update this past week, I tried TruPlay again and the initial test tone from my main seating position is no longer there. It only has the room walking calibration method. Called tech support and they are now aware this is the case on iOS iPhone. Anyone else have this problem?
TruPlay on Beam 2 sitting position missing
What Sonos speakers? Which iPhone? What version of iOS? Which controller?
Testing with an Arc, Era 100 surrounds, and a Sub, using an iPhone 16 running iOS 26.5, and Sonos S2 build 86.00.41 - release +20260528.2ceb688f8, I don’t seem to have any issues.
Beam 2, iPhone 17 Pro Max, iOS 26.5, same S2 version as you. It used to work until the latest software update.
Odd that I’m having no issues with an Arc, and you are with a Beam.
I’d be tempted to update to iOS 26.5.1 for the iPhone 17, but I can’t imagine that would make any difference. But, I’m not an expert, either.
Thanks for calling support, I’m of the opinion they’re a more direct method of communicating with the programming team, especially since more often they have a diagnostic to tie to the bug report. Evidence goes a long way in investigating bugs, in my past experience.
I have no issues with my Arc Ultra. It also offers Quick TruPlay which is basically the first step.
As far as I’m aware, the device shouldn’t make any (significant) difference, but I’m no programmer. It’s why I suggested getting in contact with Support, rather than posting here, where Support doesn’t ‘live’.
+18What iPhone do you use? Did you try another?
iPhone 17 Pro Max. Have not tried another. Support is aware of the problem. If you have a Beam 2, try using TruePlay again. If it goes straight to the walk around step, then it IS the software after update.
Interesting for me is that I started seeing this too and i have Arc+Sub Gen3. I recall i saw this in the previous release (or maybe before) and also in the current release. I am running iPhone 16pro with ios 26.5
Have you called in, to inform Sonos Support ? I suspect they’d love to have your specifics to forward on.
Hi Airgetiam, would love to but i am located in Japan and trying to do that in Japanese would be a major challenge for me due to language mate. Hopefully someone else in this community sees a similar thing on the Arc and I could learn from that
I wouldn’t think you’d have an issue communicating in English, even if it was just the Chatbot, but I’d think (don’t know for sure) that Support has English speakers on your local line.
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