Skip to main content
Question

Sonos switching between internal system components on its own

  • June 13, 2026
  • 5 replies
  • 45 views

My source is analog computer via 3.5mm headphone out to sonos amp on “system 1 room a” and to sonos connect gen 1 with power amp on “system 2 room b”….all passive speakers….common to both systems is spectrum wifi (ethernet connect to computer, sonos amp and sonos connect gen 1)….sonos app on computer controls whether I choose manually sonos amp, or sonos connect controlling “system 1” or “system 2” respectively.

Problem:...once sonos amp or sonos connect are chosen on sonos app…...app randomly decides on its own to jump to the other system after it is chosen... 

Ideas…?….thank you..!!

5 replies

Airgetlam
  • June 14, 2026

What WiFi/LAN signal they’re connected to has little to do either with anything for now, as you’re using the line in function via the computer’s headphone jack.

I assume you’re using S1 to connect the controller to both the Amp (or is it really a CONNECT:AMP…is it white, or black?) and the CONNECT?

As a guess, you’re running into an ‘autoplay’ issue, where the line in on the other device is seeing a signal come in. You may want to turn off autoplay on both devices in the controller, and just use your selection.

You might also want to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here. Unfortunately, neither you nor I have access to the hard data in it. 

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.


Stanley_4
  • Grand Maestro
  • June 14, 2026

Your profile lists a Connect gen 1 that is S1 only and a Roam 2 that is S2 only, both can't connect to the same controller. The Amp can connect to one or the other, not both at the same time.

https://support.sonos.com/en-us/article/sonos-app-version-compatibility

Which controller(s) are you using?

Do you have two Sonos Systems (not Rooms) set up?

Which Sonos Rooms/devices are on which system?

Which devices are on which controller?

I'm not clear what you mean by "jump" what exactly is happening?


AjTrek1
  • June 14, 2026

As others have indicated you need to advise us of the following:

  1. Is the Amp the black or white in color. *
  2. Is the Connect a Gen1 or Gen2

If you don’t know the generation of the Connect you can determine it by logging into your Account on-line at Sonos.com and selecting Profile icon > System 
 

 * If white follow the instructions above to determine the generation.


  • Author
  • Contributor I
  • June 14, 2026

Thank you..!...I am beginning to conclude that my issues may arise from the attempt to integrate my connect gen 1 to my system due to incompatibility?


AjTrek1
  • June 14, 2026

Thank you..!...I am beginning to conclude that my issues may arise from the attempt to integrate my connect gen 1 to my system due to incompatibility?

That’s is most definitely an issue. Let us know if you need further assistance.