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Answered

Sonos app won't close - Android

  • April 24, 2026
  • 2 replies
  • 38 views
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Since the update to the app (April 2026), the Sonos app stays active on my phone after I close it in recent apps.  Before the update, I would open the app start some music and then I could close the app completelyid I didn't need it open.  Now it shows what is playing in the notifications even after closing.  If someone sends me a video or I'm watching something on Facebook or TikTok and I change the volume of a video I'm watching, it also changes the sound for my Sonos speakers which are playing music.

I have to go into the system settings and force close the Sonos app to stop it from running and taking over the volume controls.

I have a Samsung Ultra S23 and my husband has a regular S23 and both phones are doing the same thing.

 

Anyone else having this problem or know the fix?  It's annoying to have to force stop the app every time.

Best answer by jgatie

If you don’t want lock screen controls active, go to Account (little person icon at the top of the app) > App Preferences and turn ‘Lock Screen Controls’ to Off.

2 replies

jgatie
  • jgatie
  • Answer
  • April 24, 2026

If you don’t want lock screen controls active, go to Account (little person icon at the top of the app) > App Preferences and turn ‘Lock Screen Controls’ to Off.

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    • Candlestix
    • Author
    • Contributor I
    • April 24, 2026

    Thank you! Don't need the screen lock controls so turning that off worked. Still seems like an app issue as other apps like iHeartRadio etc will use the screen lock controls but you can completely close them and they don't stay active in the background like this Sonos update is doing.

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