Repeated defects with Pro-Ject T1 SB + support confusion

In answer to your third question, Sonos is merely a reseller, I.e. they receive sealed boxes from the manufacturer and send them on to those who purchase them. Sonos, if you purchased from/through them, has some responsibility to ‘make it right’, but as they didn’t create/design the item, I’d be reaching out to Pro-Ject to see their response. 

Since it sounds like you have just received the units I would return them to Sonos under their 30 day return policy. 

From the quoted post it seems the logical course of action.

However if you are referring to Sonos support it seems strange they would refer you to the importer/manufacturer. As clarification in what country are you located?

As i mentioned in my original post «Importer declined as the unit was not purchased through them»

Have already returned the first item under 30-day return policy two weeks ago, but still waiting for a refund. Not too tempted in paying a third time until refund received. 

Sonos is pointing at Pro-Ject, Pro-Ject is pointing at Sonos and I am stuck in the middle. Located in Norway.

Was this ‘importer’ you mentioned Pro-Ject? As I stated, if you purchased through/from Sonos, they have some, IMHO, to ‘make it right’, within certain time periods and other potential things, such as abuse by the end user. I’d think, without looking specifically, all those would be covered in your purchase agreement with Sonos. 

But you’re talking to other customers of Sonos, not Sonos themselves. While we, in this public forum  can have opinions, they have ultimate control. 

Ah, I see in the interim you have posted, confirming the question I asked. 

I appreciate talking to other customers and not Sonos here.
 

System was bought directly from Sonos. On contacting them they referred me to the importer of Pro-Ject to Norway, as they claimed that this company has to fix the issue. This company declined as they explain that Sonos does not purchase anything through them, but directly from Pro-Ject. So I fully understand this importer. Sonos on the other hand could not be more difficult. I have spent so much time on this that I feel exhausted. Still I do not see it being resolved any time soon. 

Very frustrating, did you try contacting the manufacturer directly? (I may have missed that)

Sometimes their support folks can find you a fix that doesn't require the warranty hassle.

Send them back man, get your money back and go buy something local as dealing with Sonos returns can be a massive headache. 

No, but I may give that a go tomorrow. 👍