Hi,
I’m sharing my experience to check if others have seen similar issues.
Product: Pro-Ject T1 SB (purchased via Sonos)
Issues across two units:
• Unit 1: mechanical fault and abnormal noise out of the box
• Unit 2: cueing lever lifts only ~2–3 mm – stylus does not clear the record
• Stylus guard missing on delivery
Support experience:
• I was referred to the importer/manufacturer
• Importer declined as the unit was not purchased through them
• Refund/replacement handling has been slow
My understanding is that the retailer should handle this directly.
Questions:
• Has anyone else experienced cueing issues on this model?
• Is this considered normal tolerance, or clearly a defect?
• What is the correct support path here?
Appreciate any input.
