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Question

Reduced volume playing aac files on Play1s

  • September 20, 2026
  • 1 reply
  • 5 views

AAC/M4A files play at near-inaudible volume on a Play:1 stereo pair running software 17.2.7 (build 861080260). Same files play normally on current-firmware speakers (One SL, Era 100, both 18.8) in the same system, and FLAC is unaffected on all speaker. Confirmed same-controller, same-file, only-destination-differs test. Confirmed with multiple aac files - all play at usual volume on later model speaker and almost inaudible on my Play 1 stereo pair. I suspect this started after the latest OS update. Anyone else experiencing this??

1 reply

Stanley_4
  • Grand Maestro
  • September 20, 2026

I don't recognize the numbers, these are  the current app versions

https://support.sonos.com/en-us/article/release-notes-sonos-app-updates

89.00.49 (Android)

89.00.61 (iOS)

Release date: 9/8/2026

And system versions

https://support.sonos.com/en-us/article/release-notes-sonos-system-updates

Current system version

97.1-80312

Release date: 9/8/2026

Current legacy system version

86.8-78270

7/14/2026