Connect Gen 1 - Update Problem

When stuff is that old, you need to contact Sonos to get “interim” updates; it’s too big a jump to update in one go. 
They won’t respond to a diagnostics number: you still need to call them. 
The diagnostics report contains personal data, so you should remove the number from your post. 

Ah well, can’t edit the post now.  I assume the diagnostic report is sent to Sonos, so only Sonos support staff have access to it.

I will contact Sonos support directly for assistance.

You should be able to edit posts, you just have to realize the forum hates us and hides stuff.

Tap the three dots in the bottom right of your post, tap edit, avoid the report option except for spam.

There is a timer on users for the ‘edit’ function…

Sonos support have given me a URL string to connect directly to the device (locally) and I assume I can then manually trigger the incremental software/firmware updates until I’m up to a level where the standard update process will work.

http://192.168.x.x:1400/setstring?R_CustomerID=xxxxxxxxx

Sharing that URL doesn’t make much sense, without your particular Customer ID, it is worthless to anyone….and would be different data that depends in what version the software is on the device. 

Didn't see one when I checked this, tried editing a post of mine in a different topic that was older than the diagnostic number post here.

Tried it again with some of my even older posts, got back to four days without anything stopping edits, didn't try any older ones.

What?…there’s a timer and/or expiration date on the Edit function. Hmmm…🫤🤔

Thanks Bruce for providing such helpful feedback.

I thought it might be of interest for any future Sonos community searches to indicate what the process was and an example of the URL string.  I have already made the mistake of including my diagnostic support number in the original post, so didn’t want to post any further PII.

Connecting to the URL string just generated a string of text stating that a setting had been changed.  I then went to the Sonos S1 app again, but this time it allowed me to perform the update.

“future Sonos community searches”?

Have you actually tried the forum search feature?  🤣

One more interesting function in the :1400 area, only few known ones.

https://sonos.svrooij.io/sonos-communication

(Un)fortunately the LostSight AI uses the Community search and (often) incorrect best answers to build its AI summary, GIGO. A hallucinating monster that eats its own excrement.

Edit: Delayed due to AI moderation, the irony! 🙄

The LostSIght AI uses the Community search to build the AI summary, GIGO. The hallucinating monster is eating its own excrement. 

Edit: Duplicate due to AI moderation.

You can search the community using an external search engine by specifying the site: option so having that tidbit available is nice.