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Adding Music Library to new Mac Neo after using a Macbook Pro

  • August 8, 2026
  • 6 replies
  • 30 views
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I’ve just changed from a 2015 Macbook Pro to a Macbook Neo and can’t for the life of me get my Music Library added. My Sonos products 2 x Play1 are old. I’ve made sure the library file is shared and SMB file sharing is on (is this correct for older Sonos kit?). The library shows as a shared file in Finder.

I get two errors depending on what I try; one saying file is no longer available (most commonly) and the other access denied, check userid and password. The file name I’m pointing to is //computer name/Music where computer name is my one.

I’ve tried the desktop and an iphone to add the library. When entering userid I’ve used the apple login userid and password of the laptop.

Also I’ve been selecting ‘Networked Device’ which I believe is correct.

If this isn’t due to a technology divide due to a new laptop and old Sonos kit, it’s probably a very simple fix….let’s hope it’s the latter.

 

 

 

 

Best answer by Airgetlam

And I’d likely call Sonos Support to discuss it, there are likely very few Neo users here in this forum, yet, and much more likely that Sonos folks will be able to read error logs that we don’t have access to.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

6 replies

Stanley_4
  • Stanley_4
  • Grand Maestro
  • August 8, 2026

If you are on S1 software you need to enable SMB v1.

Which  S1 or S2 are you on, that will help Apple folks give a better answer.

    Airgetlam
    • Airgetlam
    • Answer
    • August 8, 2026

    And I’d likely call Sonos Support to discuss it, there are likely very few Neo users here in this forum, yet, and much more likely that Sonos folks will be able to read error logs that we don’t have access to.

    When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

    Bruce
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      • dredski
      • Author
      • Avid Contributor I
      • August 9, 2026

      I’m on S2 on my iPhone & the desktop.
       

      Thanks both for those replies and I will contact Sonos.

        K
        • kdowling
        • August 9, 2026

        I’m on S2 on my iPhone & the desktop.
         

        And Play:1s?

         

        You probably did this, but just in case:

        Share your macOS music folder with Sonos

        Add your music library to Sonos

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          • dredski
          • Author
          • Avid Contributor I
          • August 13, 2026

          OK it’s solved. I spoke to Sonos Support and managed to add the library then ended the call as it was going to take a while to index 33gb, One thing the tech did was switch Media Sharing on - more on that later. Nothing ever happened and the library remained inaccessible so I turned to ChatGPT - I expect I hear some groans?

          Anyway the long and the short of it; ChatGPT tested all kinds of share options using Terminal commands, etc. - I would never have known this stuff. It determined all was OK on that front. using SMB.

          I’d seen someone on this forum splitting their library into smaller files so….I started with one album and it worked. I then chunked my library into 3 and added them individually to Sonos to ensure each one worked. WIth the Neo there was definitely a limit as I tried 2 files and the second wouldn’t add.

          SUCCESS! Now, there’s quite a few share options involved in all of this but Media Sharing is not one of them - it remains off.

          I suspect this all amounts to reduced processing power in my Neo compared to my old Macbook Pro.

          If it helps others I could screen shot the share stuff & my wife is pleased I’m no longer cursing ;-)

           

           

           

           

            K
            • kdowling
            • August 13, 2026

            I’m glad you got that working! I suspect the under powered Neo as well.

            In that first link I posted, it tells you how/where to turn on File Sharing (ie SMB), not Media Sharing. And also how to determine the network name/path to use for that shared folder.

             

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