wont skip track

Yes I have the latest Sonos app update from today. Hopefully we can get this fixed.

Just adding to this long list. All working great until last week. Now no skipping and if I pause I can not restart music without starting from scratch. SONOS PLEASE FIX THIS.

Adding to this.  Had my Sonos One for over a year.  Alexa stopped skipping tracks about a week ago.  She also, won’t let me add songs to my music.  Disappointing to see this unresolved for 7 months.

I tried this and it did not work for me either.

I’m in this boat too. Have been for months. thought it was just me until I found this thread.

I think what Sonos need to understand here, is that it doesn’t actually matter whether it’s Amazon or Sonos who are at fault for this problem.
It is Sonos users who are being affected.

It is Sonos users who are looking at the crippled functionality of their Sonos kit, and wondering whether to replace it with Amazon kit.
I’m certainly not buying any more Sonos kit until this is resolved, and if it takes long enough, I’ll start replacing it with something like Echo Studios. And once I start, I’ll replace the lot.

Sonos, this is not acceptable.

Same here. I’m beyond troubled they simply are not present in any threads on this issue. Either Sonos don’t care about Alexa integration or have been told don’t comment. The absence of any community presence on this topic isn’t oversight or neglect. It’s absolutely intentional. Sonos do not want to acknowledge this and either can’t fix it or don’t have any interest in fixing it.

I have done a bit of experimenting, using an Echo Dot for commands to a Sonos Preferred Speaker, rather than an Alexa-enabled Sonos speaker.  But I think the conclusions are likely to be the same.

I think something may have gone haywire in the interaction between Alexa and the Sonos queue.

Basically,the voice command ‘skip track’ will skip when the play has been initiated from the app, but not if initiated by an Alexa command.  So it works if I use the app to play from my phone or NAS where there is no option to initiate from Alexa.  It also works if I use the app to initiate play of an album, station or playlist from Amazon Music, but not if I start any of those using Alexa.

I wonder if the interaction with the Sonos queue is involved here?  If I start the playing of a specific album using Alexa, i would have expected Sonos to display the tracks of that album in the queue, allowing the ‘skip’ button to work.  In fact, the queue is not active, and not only does the verbal command to ‘skip track’ not work, you cannot skip using the button in the app.

Something here looks amiss to me.

Edit: there are circumstances where I would expect the Sonos queue to be ‘not in use’, and yet ‘skip track’ to work, for example when playing an Amazon Music ‘Station’. But again, what currently determines whether or not ‘skip track’ works is whether play was initiated through the Sonos app or Alexa. 

I am still open to the possibility that this is something specific to a small number of user setups, not a generic problem, so it would be interesting to hear from users not experiencing this issue.

hi

Is there no fix to this? i am not technical at all, ive no idea really what im doing, but i do know my echo dot was working well with sonos, i changed my wifi to a new provider and re connected and suddenly it wasnt connecting to my sonos playbar.  i somehow managed to do this but upon asking alexa to play my music through sonos, it wont skip and plays the same song over and over.   it works fine on my alexa, skips any track….   just not my sonosplaybar.  i see its a sonos problem….. like i said im not technical at all, all i can do is reboot everything, which ive done and still not working. very frustrating. 

A further observation.  When playing an album initiated using Alexa, once I have had a failed attempt at a ‘skip track’ command, play ceases at the end of the track on which the failed attempt was made, rather than playing the rest of the album.

Also, various options are unavailable - such as ‘Add to Sonos Playlist’.

It seems that when you launch using Alexa, whatever you play behaves more like it was a ‘radio’ type stream.

Diagnostic 1519105777

Hi everyone, 

The team is working on an issue where Alexa becomes unable to skip tracks that are playing. They’re working on a resolution now, but in the meantime, you could try a few steps that might get it working on your system.

Start with removing Alexa entirely from Sonos in the Sonos app. This is in Settings > Voice Services. Then, go to the Alexa App and disable the Sonos skill and leave it disabled. Finally, go back to the Sonos app and set up Alexa again.

If that still doesn’t fix it on your system, another suggestion is to try setting this up use a different Amazon Alexa account in Sonos, if you have one.

While we get this resolved with the Alexa team, as a workaround, tracks that are added to the Sonos queue using the Sonos Controller should be skip-able with Alexa as expected. 

Thanks for your patience and I’ll update this thread when there’s more news to share.