Contributor I

Answered

wont skip track

Forum|Forum|7 years ago
September 22, 2019
106 replies
10243 views

I have 2 sonos ones and a beam, when I ask to skip track with alexa on spotify, she just says I cant skip to the next song. Very frustrating.

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Best answer by Ryan S

Hi everyone, as of some cloud updates that have gone out, this should be fully resolved now. You shouldn’t need to take any steps other than making sure you’ve got Alexa configured properly (if you happened to remove it or anything of the sort during troubleshooting).

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niimaikun

Trending Lyricist I

Hi everyone,

The team is working on an issue where Alexa becomes unable to skip tracks that are playing. They’re working on a resolution now, but in the meantime, you could try a few steps that might get it working on your system.

Start with removing Alexa entirely from Sonos in the Sonos app. This is in Settings > Voice Services. Then, go to the Alexa App and disable the Sonos skill and leave it disabled. Finally, go back to the Sonos app and set up Alexa again.

If that still doesn’t fix it on your system, another suggestion is to try setting this up use a different Amazon Alexa account in Sonos, if you have one.

While we get this resolved with the Alexa team, as a workaround, tracks that are added to the Sonos queue using the Sonos Controller should be skip-able with Alexa as expected.

Thanks for your patience and I’ll update this thread when there’s more news to share.

Hi Ryan, thanks for you reply! I have tried your suggestion but don't work for me. I have erase my amazon app on iphone, disable sonos skill on alexa app, signed out on all my amazon account ecc.. but did't work. Always the same problem.

I hope a solution in few days or will I have to return my sonos one to the dealer :(

saluti da Gabriele

jgatie

Someone needs to learn about a little something called the “Software Development Cycle”. :rolling_eyes:

niimaikun

Trending Lyricist I

and someone should understand that the wait has lasted for months

saluti da Gabriele

melvimbe

and someone should understand that the wait has lasted for months

I think the point was that even if a solution is found in the next day or two, it’s unlikely Sonos will push an update to customers since they just had an update a short time ago. You may be eager for the change, but others will be annoyed that there is yet another update.

Danny

jgatie

and someone should understand that the wait has lasted for months

Doesn’t matter how long you’ve been waiting. It matters how long it takes to debug, fix, test, and release. All without disrupting upcoming releases that have been in the works for many months and are far more important to Sonos’ bottom line (because by all indications, the next release most probably coincides with new hardware being launched).

niimaikun

Trending Lyricist I

and someone should understand that the wait has lasted for months

I think the point was that even if a solution is found in the next day or two, it’s unlikely Sonos will push an update to customers since they just had an update a short time ago. You may be eager for the change, but others will be annoyed that there is yet another update.

Yes it is, but I still have a few weeks to return the sonos for free. For me this option is primary and if my sonos doesn't work fine with Alexa I will be forced to return it and buy an Amazon Studio…

@jgatie more important? the Sonos one is sold with the specification "work with Alexa" not “work almost, sometimes, with alexa”.Easy 😉

saluti da Gabriele

jgatie

Yes it is, but I still have a few weeks to return the sonos for free. For me this option is primary and if my sonos doesn't work fine with Alexa I will be forced to return it and buy an Amazon Studio…

@jgatie more important? the Sonos one is sold with the specification "work with Alexa" not “work almost, sometimes, with alexa”.Easy

Yes. Much more important. Maybe not more important to you, but certainly more important to Sonos’ business plan. But don’t let that stop you from threatening to shoot the bunny. I always love those threats.

J

John B

I am not convinced that this is the same issue - or at least, not precisely the same cause - as was affecting Sonos 7 months ago. Some of the behaviours are slightly different, and I know that within the last few weeks I have used 'skip track' OK on Amazon Music having started play using Alexa.

It is only about 3 weeks ago that the problem resurfaced.

So let's see if Sonos can sort this out fairly soon.

Sonos is a great system overall. Bugs do occasionally crop up - it's software for goodness sake, what do you expect? It will be fixed. So to those of you threatening to take your business elsewhere I say, go ahead, you will be the real losers.

niimaikun

Trending Lyricist I

I don't think so. I hope Sonos will solve the problem because the audio is excellent and I want other products from this company (I have 2 Sonos now), but for a month now we have said that there is a problem here and only now have they admitted it.

I want to wait, I have faith, but as I said, this function for me is primary.

could joining the beta test phase be useful? 🤔

saluti da Gabriele

J

John B

for a month now we have said that there is a problem here and only now have they admitted it.

Perhaps that was on another thread? Your own first post on this thread was less than two weeks ago, and until three weeks ago there had been only one post in 5 months on this thread.

Let's give Sonos a bit more time. If it doesn't get fixed it will be because Sonos has higher priorities. (Or it is harder than expected or cooperation with Amazon is needed and they have other priorities.)

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