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Sophie01
Contributor I
September 22, 2019
Answered

wont skip track

  • September 22, 2019
  • 106 replies
  • 10243 views
I have 2 sonos ones and a beam, when I ask to skip track with alexa on spotify, she just says I cant skip to the next song. Very frustrating.
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      Best answer by Ryan S

      Hi everyone, as of some cloud updates that have gone out, this should be fully resolved now. You shouldn’t need to take any steps other than making sure you’ve got Alexa configured properly (if you happened to remove it or anything of the sort during troubleshooting).

      106 replies

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      CovertDirt
      Enthusiast II
      April 21, 2020

      I was wondering same thing. Still same for me. No amount of installing or uninstalling or reinstalling skills or services makes this work. Alexa on Sonos remains unable to skip tracks, inconsistent in resuming, and can’t be relied upon to play music. Often I get only one song...Alexa decides to stop playback.

      When using the Sonos app this isn’t an issue. But the Alexa and Sonos combination is very broken. The Sonos skill for Alexa is a real disappointment 

      Seeky
      Prominent Collaborator II
      April 21, 2020

      I noticed the following:

      • Pause does not work
      • Next song does not work
      • Previous song does not work
      • If you request any of the above, playback stops after the current song
        mfeh24
        Lyricist I
        April 21, 2020

        I’m having the same exact issue. About a week or so ago Alexa only replies with “I cannot skip to the next song” when playing on our playbase. Everything is updated, been uninstalled/reinstalled, but nothing has worked. Extremely frustrating. I can’t even skip the song when I try to skip on the Sonos app.

          CovertDirt
          Enthusiast II
          April 21, 2020

          I’m having the same exact issue. About a week or so ago Alexa only replies with “I cannot skip to the next song” when playing on our playbase. Everything is updated, been uninstalled/reinstalled, but nothing has worked. Extremely frustrating. I can’t even skip the song when I try to skip on the Sonos app.

          This. This is my experience too. when it fails with Alexa, the Sonos app then can’t skip either. Why is there no acknowledgement of this from the Alexa skill team at Sonos or any Sonos tech?

            CovertDirt
            Enthusiast II
            April 22, 2020

            Having just seen an app update overnight I got quite excited it might be a fix for this. Apparently it’s just more Sonos branded radio stations. Does anyone need another music source? I need the integration between the smart speaker and the Alexa skill to work with the sources I have, not have Sonos add another level of content.

             

            Perhaps the fact that this was in the works is why it’s been quiet re a response from Sonos?

            Sonos Radio isn’t nearly as important to me as Sonos working as advertised with the existing services.

              ando1
              Lyricist III
              April 22, 2020

              Well add me to this list as I am having the same issues. I also noticed that if I start playing music with Alexa and stop or pause it with the Sonos app I cannot resume play at all. I have to ask Alexa to restart the song. Very frustrating.

                bamra74
                Lyricist III
                April 22, 2020

                Well add me to this list as I am having the same issues. I also noticed that if I start playing music with Alexa and stop or pause it with the Sonos app I cannot resume play at all. I have to ask Alexa to restart the song. Very frustrating.

                You are on the list now, have you contacted Sonos? 
                 

                we need more customers to make the issue more urgent do phone Sonos and get a case reference. Have you updated your devices as there is an new update today.

                  ando1
                  Lyricist III
                  April 22, 2020

                  Just got off the phone with them. Support person was very polite and helpful. They are going to send me some instructions to try and I will see if they work. Case number 00528661.

                    bamra74
                    Lyricist III
                    April 22, 2020

                    Just got off the phone with them. Support person was very polite and helpful. They are going to send me some instructions to try and I will see if they work. Case number 00528661.

                    They are polite and helpful just annoying that this can’t be fixed. The instructions will be to ask you what music service you have do a diagnostic test give you a temporary email account to use. Let us know how you get on. Have you done today’s update?

                      ando1
                      Lyricist III
                      April 22, 2020

                      OK I tried the steps that support sent me, however it still did not work. I still cannot skip not restart the music from the Sonos app. Here are the steps in case someone else has better luck:

                       

                      Steps: 

                       

                      1. Unregistered all the speakers from the Alexa app
                      2. Then remove the Sonos skill 
                      3. Then sign out from Alexa and Sonos
                      4. Then go to the Sonos app > settings > services > add Alexa
                      5. Sing in to Alexa > add the Sonos skill > sing into Sonos 

                      Discover devices > try again 

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