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Sophie01
Contributor I
September 22, 2019
Answered

wont skip track

  • September 22, 2019
  • 106 replies
  • 10243 views
I have 2 sonos ones and a beam, when I ask to skip track with alexa on spotify, she just says I cant skip to the next song. Very frustrating.
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      Best answer by Ryan S

      Hi everyone, as of some cloud updates that have gone out, this should be fully resolved now. You shouldn’t need to take any steps other than making sure you’ve got Alexa configured properly (if you happened to remove it or anything of the sort during troubleshooting).

      106 replies

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      dsrn
      Lyricist I
      April 18, 2020

      Morning All,

      My sonos 1 in last last few days will not skip to the next track when using Alexa. Works okay if I stream music from my iPhone and ask Alexa to go to next song.

      I couldn’t find anything to help and spent the last hour working through the issue.

      This is not a sonos issue but an Alexa problem.

      I went to the skills section on the Alexa app, disabled the skill. Turned the Sonos off and back on. Re-enabled the skill “sonos” on Alexa. Didn't work the first time but definitely working again. Worked on second attempt.

       

      As I write this, I ensured it is still working!!!

       

      Smilja
      Smilja
      April 18, 2020

      I assume it is a partial server overload at Amazon Web Services due to the current COVID-19 home quarantine situation.

      This can’t be a serious comment ? The thread has been here for for more than six months. Moreover, I have a few amazon Alexa devices and skipping on Apple Music works perfectly fine on them. This seems like an Amazon to Sonos to music service integration to me affecting a fair proportion of people. 

       

      When playback is being initiated by voice the route goes ‘ONE/Beam → Amazon Server → Sonos Server → ONE/Beam’. Presumably the skip command is not being passed on to the Sonos server for some reason.

      Alexa + Sonos: How it Works

      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      Seeky
      Prominent Collaborator II
      April 18, 2020

      Same issue here in Germany. Can’t go to next or last song via voice command. Also won’t work when using the Amazon Music App connected to a Sonos speaker. Skipping songs simply is ignored.

        duke6
        Avid Contributor I
        April 18, 2020

        Not working here either. Only had my Sonos one for a couple of days, my first foray into their products, an impressive sound, but the lack of skipping on Amazon Music is very poor and doesn’t look like they know how to fix it by the look of this thread. Another problem I have is with dropout every 5 seconds on radio stations on Tunein, but they blame wifi interference, yet other radio stations work fine and it works ok if you play direct from the phone on sonos app, so it’s obviously not that, while the main thread is 8 months old, with still no fix. If they can’t be bothered to fix these issues, I’ll be returning my Sonos One. I planned to buy another for stereo and maybe a playbar and more speakers later on,  but if the support is so poor I won’t bother. They should stop chasing sales and concentrate on fixing their products and the sales will come as a result.

        Seeky
        Prominent Collaborator II
        April 18, 2020

        Not working here either. Only had my Sonos one for a couple of days, my first foray into their products, an impressive sound, but the lack of skipping on Amazon Music is very poor and doesn’t look like they know how to fix it by the look of this thread. Another problem I have is with dropout every 5 seconds on radio stations on Tunein, but they blame wifi interference, yet other radio stations work fine and it works ok if you play direct from the phone on sonos app, so it’s obviously not that, while the main thread is 8 months old, with still no fix. If they can’t be bothered to fix these issues, I’ll be returning my Sonos One. I planned to buy another for stereo and maybe a playbar and more speakers later on,  but if the support is so poor I won’t bother. They should stop chasing sales and concentrate on fixing their products and the sales will come as a result.

        What we experience seems to be a temporary issue. The thread started 6 month ago but is getting many more posts these days.

        Smilja
        Smilja
        April 18, 2020

        By the looks of it the skipping issue occurs in specific areas, it’s not widespread. Investigating will take some time. A viable alternative is to start playback from the Sonos app proceeding via voice control.

        »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
        JD7
        Lyricist I
        April 18, 2020

        Morning All,

        My sonos 1 in last last few days will not skip to the next track when using Alexa. Works okay if I stream music from my iPhone and ask Alexa to go to next song.

        I couldn’t find anything to help and spent the last hour working through the issue.

        This is not a sonos issue but an Alexa problem.

        I went to the skills section on the Alexa app, disabled the skill. Turned the Sonos off and back on. Re-enabled the skill “sonos” on Alexa. Didn't work the first time but definitely working again. Worked on second attempt.

         

        As I write this, I ensured it is still working!!!

         

        What do you mean by you turned Sonos off then back on?  I just want to make sure I do it correctly. Thanks. 

        ranjan_x
        Lyricist II
        April 18, 2020

        Morning All,

        My sonos 1 in last last few days will not skip to the next track when using Alexa. Works okay if I stream music from my iPhone and ask Alexa to go to next song.

        I couldn’t find anything to help and spent the last hour working through the issue.

        This is not a sonos issue but an Alexa problem.

        I went to the skills section on the Alexa app, disabled the skill. Turned the Sonos off and back on. Re-enabled the skill “sonos” on Alexa. Didn't work the first time but definitely working again. Worked on second attempt.

         

        As I write this, I ensured it is still working!!!

         

        Tried it but nothing great to report. Didn’t work for the first time and as you said worked the second time but stopped working again. 

          CovertDirt
          Enthusiast II
          April 18, 2020

          By the looks of it the skipping issue occurs in specific areas, it’s not widespread. Investigating will take some time. A viable alternative is to start playback from the Sonos app proceeding via voice control.

          Is that a viable solution when promising “Sonos works with Alexa”? When it clearly isn’t working with Alexa and we can’t get an official statement from either party?

           

          I don’t think a viable solution for voice controlled Sonos speakers is ‘don’t use voice control’ and I would say many others will agree.

            niimaikun
            niimaikun
            Trending Lyricist I
            April 21, 2020

            News?

            saluti da Gabriele
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