wont skip track

Here for the same reason: Alexa cannot skip a track on Apple Music radio or playlists.

Googled my error, ended up on this thread, I’m in the same boat. Playing music through my Sonos speakers starting from Alexa. Ask Alexa to skip this track or play next track and she replies “I can’t skip to the next track”.

Adding my voice to the issues with voice control from between Alexa and Sonos.

There's a few threads of this. Many many people with same issue. 

Yes, same issue here now, used to be able to unplug the sonos one and then plug in again and it would then work for a day or two, but now permanently wont skip, as with others if started through the sonos app then it’s all good.

I've been a Sonos user since 2013. Own three Play 3's, a brand new Sonos One, Amp, Connect and had a Port before returning it.  
I love(d) Sonos but it seems as though they are going down hill fast.  So I've started having this Alexa unable to skip problem for a week.  Was hoping the community would have an answer... but Sonos is asleep at the wheel it would appear.

Analysis seems that Sonos has lost it's vision.  The CEO now seeks to make higher margins on the product by simplifying the hardware, no longer supporting older products; which I was excited by the new Port to replace my Connect when I bought it, but if you put the Port next to the Connect and ask someone which is the newer product just by the look and sound output on my premium surround system.  The Connect would stand as the better product.  They are off in a patent lawsuit with Google too.  Here's a hint, focus on quality sound.

And they don't bother giving their support community the script their tech's would go through to troubleshoot and resolve a track skip issue with Alexa... c'mon.  Customer Service 101 says give customers what they desire and what we desire is answers within < 48 hours let alone > 6 months; even if the issue is not widespread make a post with answers here.

If Sonos goes bankrupt because their loyal customers don't buy products then the system dies.  All the loyal customers end up with product that's worthless.

Anyway I'm off to file a support ticket after trying a bunch 'o random things.  Yuck.
 

I have the exact same issue. Any resolution yet???

“so basically the Alexa is pointless for STARTING music. Music must be started in app if you want ability to skip. This is ridiculous. The whole idea is that you don’t need your phone????”
 

Agreed. Why put ‘works with Alexa’ on the box and in the speaker if it really just does not work with Alexa. This seems to be false advertising at best. Just wanting to jump on the smart speaker bandwagon and then for customers who really like the idea of voice control...we’re all simply out of luck. ‘Now works with Alexa to start music sometimes and nothing else’ might be a better line for the packaging?

Hi, i have the same problem. Have tried to delete any amazon app, erase any login, delete the sonos app, revoke the authorization to skill sonos on alexa, turn off the iphone and restore all, but the answer is always the same "sorry i can't play next song". 

If I start the music with Alexa after the first song it stops, but if I use the sonos app or airplay I have no problems.
I only have problems with Alexa / sonos

I tried everything, I assure you.

Strangely, however, the queue of the songs is seen on the Sonos app, while on the Alexa app it is not and does not play them.

Yep. Basically the Sonos and Alexa integration allows you to start music and that is it. Can’t resume properly (“sorry...there’s nothing to resume”) can’t skip (“sorry I can’t play next track”)

I am at a loss as to how Alexa and Google Home are the future’ and selling so many units because the most useful thing for me would be if you could just consistently play, pause, resume and skip and SHUFFLE.

Don’t get me started on Shuffle! No IFTTT or Yonomi or Orto or Alexa integration allows me to shuffle a playlist with voice or automation. Not a single option to say Alexa shuffle playlist or to have a third party shuffle a favourite playlist via Sonos?

I’m super keen to hear what people even bother buying Alexa enabled Sonos products for or why anyone is signing up for Google Home devices when the most basic stuff like this is beyond most people.

If you’d been in my house this week and seen me shouting at Alexa and my Sonos speakers it would have made a tragic comedy. No one would ever sign up for smart speaker technology if they’d see. My frustration this week - and I’m tech savvy. My wife is over it. She wants a CD player and tape deck back and plain old fashioned light switches! (To be fair my Lifx lights and Alexa are heaps better than my Sonos and Alexa experience so far!) 

And how’s our community support going? Got any staff here answering the issue? Any Sonos or Alexa programmers know what is up? Crickets chirping. 

This can’t be a serious comment ? The thread has been here for for more than six months. Moreover, I have a few amazon Alexa devices and skipping on Apple Music works perfectly fine on them. This seems like an Amazon to Sonos to music service integration to me affecting a fair proportion of people. 

Hi Jeff, 

i have sent diagnostics with code: 356520088

Country: Italy

current time (In Italy): 09:25 PM 17/04/2020

i have follow this step:

“alexa, play a playlist XY on apple music” → ok alexa understand the command

“ok, i play the playlist XY” → ok alexa start the playlist

start first song

“alexa, skip this song” → ok alexa understan the command

“Sorry, i can’t do it right now” → 😔 (this in loop)

WTF!