wont skip track

Have you called Sonos? Everyone needs to complain I really upset with this now. Sonos is not cheap so it must be fixed. So happy with Sonos until Friday then not happy. I do not believe Sonos have this as a priority to repair as you have had this problem for 6 months. Come on Sonos give us the premium service that we have paid for 

Yeah it's not working. 

New to the page. Bought a Sonos beam start of week. 

Tell Alexa to shuffle songs by an artist and plays but only ever plays first song. And won't skip to next song. Will be sending it back end of week. Didn't pay this amount of money for a piece of s***

First call Sonos get a case reference and get them to run a diagnostic check. It’s a Sonos problem they need to fix. I totally understand when you pay for a superior brand you expect it to work. I hear it’s a server problem between Sonos and Alexa you would think 6 months after the first complaint on this forum Sonos would look into it or maybe they don’t care  

This is most certainly not a widespread problem, and is likely due to individual configurations rather than something Sonos must “fix”.  How do I know this? Well the one time there was a widespread problem (dropouts on the Playbar), the main thread hit 1000 posts in a few days, and that’s not including the dozens of peripheral threads on the same subject.  This thread has 34 replies in 6 months, mostly by the same few posters.  

So submit a diagnostic, and get ahold of Sonos support.  They can figure it out.  

I assume it is a partial server overload at Amazon Web Services due to the current COVID-19 home quarantine situation.

Just to let you know u raised it with Sonos. And they came back to me straight away saying I didn't have amazon music activated in the sonos app.

Tried this no joy. 

Tried starting music in the sonos app then asking Alexa to skip song and it works. 

Let them know and they asked if it happens on certain music. 

Said no it happens on all.

I now get Alexa sometimes talking through the soundbar and sometimes talking through the echo. She now refuses to play music on the soundbar as something is already playing because of activating amazon music in the sonos app. 

Give up. Sending it back. 

Good luck to the rest of you.

Are you really saying that a temporary issue to move to the next track via a voice command is a deal breaker for a piece of Sonos audio equipment?  I love voice control but my Sonos devices were primarily purchased for the quality of multi-room sound!  But everyone to their own! 

Not entirely no but u buy something bases on what it can do. If it can't do it. It goes back. Why settle for something that doesn't work. 

Joining the thread with the same problems. It’s been a nuisance for over a month.  Haven’t posted because I assumed it was something with my setup.  Restarted, rebooted, reinstalled, etc - started over like new, still didn’t fix it.  I’ve been a loyal Sonos customer for years and have numerous devices throughout the house.  Alexa worked fine on my Sonos One’s for over a year before this issue (using Amazon Music, won’t skip to next song).

Sonos should post a fix.

Calling support should be a last resort.