wont skip track

Same problem here… dreadful. Fix it

Very annoying just spent 2 hours on the phone and nothing said it was due of my Sky Q box really it was working fine up till 10am. Reading on the forum the question to look for is won’t skip track, a lot of customers are having the same problem. Sonos fix this as we have paid so much for this equ

So this problem has been going on for over 6 months Sonos are still looking into this annoying issue. The whole point was the have the facility to get music played via voice command. So I believe this will. Let be fixed as it’s a long term problem and is not a priority for Sonos. The system will skip tracks if you start playing songs direct from the app but not if you ask Alexa. 100% a Sonos issue as my Alexa Dots work fine. Even if you ask Alexa to play music she will only play one song and not go to the next track. I have tried everything under the sun to fix this but nothing. I have a case reference from Sonos but it’s not going to help they will not be rectifying this anytime soon. Such a shame from a premium product which you would expect them to fix. Vets disappointed with this as the ease of access to play songs and continue listening via our lady Alexa but only to be let down from the hardware. £2000 spent on a playbar, sub, row Sonos ones and a beam and reliability is not what you pay for. Sonos I hope you read this and do something for all your unhappy customers. I was going to purchase more Sonos speakers but not now. 

I am having the same problem as well.  This all started last week when my play 5 just suddenly stopped and would not play anything through Alexa.  After basically uninstalling everything and then reinstalling all of the apps and skills then going throughthe setup process it worked fine.  Fast forward to today and now Alexa will not skip tracks upon command and only plays one song at a time.  Was there a recent update that has caused this?  I am with the other posters on here who have rightfully pointed out the fact that Sonos has known about this issue for some time now and apparently have done nothing to address it.  For what they charge for their products we deserve better than this!

Buddy we are still trying to fix this and nothing. This is very frustrating just do not know why it’s stopped working. If it was an amazon Alexa issue my amazon dots would be doing the same. Where do we go from here? Are my Sonos speakers faulty what ever it is Sonos repair it as you gave lots of disappointed customers 

Just found this thread after googling this problem. I am having the same issue here. Was very excited to finally connect Alexa (via echo dot) to my Sonos amp. I quickly became very disappointed when I realized Alexa cannot skip tracks if started by voice. Hopefully if enough of us complain about this issue, Sonos will fix it!

 I purchased 5 of these Amps. This is completely unacceptable for systems that are so expensive. How can they advertise this as such a premium product but neglect a problem like this?

The problem is customers have been complaining for over 6 months but Sonos don’t seem to be bothered. I called yesterday and they said they are aware of the problem but why have they not resolved this problem??? Maybe we need to goto trading standards to take this up. I’ve looked into the amazon Alexa app Sonos skill and the number of negative reviews are over 1500 maybe more. I wanted to add my own review but I was not allowed to. This stuff isn’t cheap so as customers we pay for the ease of use and the reliability. Sonos get your act together and make your customers happy. If Amazon Dots work it has to be a Sonos issue. Awaiting a reply for Sonos for us all. 

Has your Sonos system been sorted?

Had this issue for ages. Won’t skip or o my plays one song at a time. Have 3 Sonos speakers. Can see this has been a known issue for 6 months and still not sorted. Bloody disgrace Sony!!!