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Sophie01
Contributor I
September 22, 2019
Answered

wont skip track

  • September 22, 2019
  • 106 replies
  • 10243 views
I have 2 sonos ones and a beam, when I ask to skip track with alexa on spotify, she just says I cant skip to the next song. Very frustrating.
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      Best answer by Ryan S

      Hi everyone, as of some cloud updates that have gone out, this should be fully resolved now. You shouldn’t need to take any steps other than making sure you’ve got Alexa configured properly (if you happened to remove it or anything of the sort during troubleshooting).

      106 replies

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      Jeff S
      Jeff S
      Retired Sonos Staff
      September 30, 2019
      Hi folks,

      We don't have any new information to share just yet. We're still working to resolve this issue, and I'll be sure to update the thread with any news.
      Help others find useful content by clicking the like button and selecting the best answer to your question.
        Jeff S
        Jeff S
        Retired Sonos Staff
        September 30, 2019
        Hi everyone,

        We'd like to take a look at some data from your systems. Please reproduce the issue, then submit a diagnostic report and reply here with the confirmation numbers, thanks.
        Help others find useful content by clicking the like button and selecting the best answer to your question.
        Peel2019
        Lyricist I
        October 1, 2019
        I have the same problem asking my echo dot to "skip" when playing Spotify on my paired Sonos play 1s. Worked fine until recently.

        Will submit diagnostics tomorrow
        BenSki
        Lyricist I
        January 27, 2020

        Hi Sonos Staff, 

        Can you please advise if the issue when Sonos with Alexa doesn’t want to skip track on Spotify was resolved? 

         

         

        Tim Leong Jr
        Lyricist I
        April 9, 2020

        Hi all,

         

        I am waking up this thread in hopes to come to a solution. I have a Sonos Beam and a Sonos One SL. I have Amazon Alexa/Music connected to Sonos Beam. As of late, I can no longer give the command “Alexa, skip this song” or “Alexa, next song”. Alexa responds with “I cannot skip this song”. Can someone please point me in the right direction. It is definitely a Sonos issue as we do have a Echo and Echo Dot that responds to the commands. Frustrating at times. Any help will be great. Thank you. 

         

         

          sames22
          Contributor I
          April 10, 2020

          This issue is happening to me right now. Alexa on sonos will not skip to the next song. She responds to all other requests properly.  It is a sonos problem because alex on amazon devices will skip to next song.

            stec76
            Lyricist I
            April 10, 2020

            Having same problem. Using Apple Music. Can’t skip song in Sonos app or via Alexa. Alexa is rubbish on this. Was a pain to get going. Bit great for Apple Music users. Considering returning if I don’t get a quick fix

              stec76
              Lyricist I
              April 10, 2020

              So if I use the Apple Music app from start I’m ok

              if I start in Sonos app I’m ok

              However, if I start by asking Alexa to play music, it will not skip track by voice command saying “I can’t skip track” or something of that nature. 
              If I then go into either Sonos or apple app I can’t manually skip track either.

              so basically the Alexa is pointless for STARTING music. Music must be started in app if you want ability to skip. This is ridiculous. The whole idea is that you don’t need your phone????

                simonSal
                Lyricist II
                April 10, 2020

                Also experiencing the same issue with Alexa and Amazon Music unlimited. Will start a playlist but not skip to the next song, will also stop playing randomly, the first playlist stopped after approximately 10 songs and the second playlist stopped after the first song.

                 

                i have sent diagnostics with code: 766986415

                simonSal
                Lyricist II
                April 10, 2020

                I can also start the playlist from the app and voice commands work fine?

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