Skip to main content
Contributor II
Dec 2, 2017 4:30 PM UTC
Answered

Voice service: Not available in your country??

Just bought a Sonon One in Singapore - It is advertised to have Alexa voice service but upon setup the app simply state: Voice service, not available in your country?

Is this correct, how do i get it activated?

Right now the Sonos One - is no different from my Sonos Play 1 that i wanted to upgrade.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Edward R
Edward RAnswer
Retired Sonos Staff
Jun 12, 2019 12:36 PM UTC
If you are trying to get voice services to function in an unsupported region, sadly we are unable to advise how to do this.
The information does exist on our Community and while others have managed to get it to work, we are unable to endorse these methods.

In addition, we are not permitted to point you towards them.
Try searching our articles for help with your question: https://www.sonos.com/en/support

35 replies

wmischel
Trending Lyricist I
Feb 21, 2018 6:13 AM UTC
I just come here to check,
1.Whether Sonos offered alexa in my country even after Amazon introduced it on Oct - 2017.
2.To check whether Denon or BOSE swallowed this dinosaur company who are not ready to adapt changes like Nokia - Symbian and Blackberry.


Man, you guys are tough. Patience Grasshopper, patience - it'll come.

I'm sure it will come, but i truly don't understand why to block it or not enable the service. i have Alexa working perfectly on my 8 echo devices at home, and Echo devices are still not selling here, but i can enjoy fully the alexa service. Sonos is using the service through my account, so why block it through Sonos devices? if it works, it works. if alexa was not working i can understand it (reduce the support calls , why it is not working, etc), but if Alexa works? then why?. anyhow, moving the profile to USA, enabling the service by connecting it to my account, enabled it and works perfectly, even when changing the country back to the right one. I hope they will open it generally and done with it
Translate
arcadelt
Enthusiast I
Feb 21, 2018 11:23 PM UTC
I'm sure it will come, but i truly don't understand why to block it or not enable the service. i have Alexa working perfectly on my 8 echo devices at home, and Echo devices are still not selling here, but i can enjoy fully the alexa service. Sonos is using the service through my account, so why block it through Sonos devices? if it works, it works. if alexa was not working i can understand it (reduce the support calls , why it is not working, etc), but if Alexa works? then why?. anyhow, moving the profile to USA, enabling the service by connecting it to my account, enabled it and works perfectly, even when changing the country back to the right one. I hope they will open it generally and done with it

No offence meant, but you need to do a bit of research to better understand the global marketplace. It's not just about whether it work.
Translate
wmischel
Trending Lyricist I
Feb 22, 2018 8:47 AM UTC
I'm sure it will come, but i truly don't understand why to block it or not enable the service. i have Alexa working perfectly on my 8 echo devices at home, and Echo devices are still not selling here, but i can enjoy fully the alexa service. Sonos is using the service through my account, so why block it through Sonos devices? if it works, it works. if alexa was not working i can understand it (reduce the support calls , why it is not working, etc), but if Alexa works? then why?. anyhow, moving the profile to USA, enabling the service by connecting it to my account, enabled it and works perfectly, even when changing the country back to the right one. I hope they will open it generally and done with it

No offence meant, but you need to do a bit of research to better understand the global marketplace. It's not just about whether it work.

No offence taken, just wondering myself, looking around. i would understand if it was delivering a music service that you have to pay royalties or get permission from the local partners, but here you are talking about allowing connecting to a service that is already active and working 🙂. anyhow , hope it will be enabled seamless soon. the Sonos market here is big enough. Thanks for taking the time to reply
Translate
Lyricist III
Feb 23, 2018 6:34 AM UTC
Sheer ignorance or lack of talent inside SONOS team could be the reason. Alexa enabled over 100 countries now and these people still stuck with less than 10 countries. Alexa was fist released in US, UK, Germany, Astalia, India and few other countries they couldn't cover even cover 8 countries after 7 Months. Still I regret the day i decide to pay for this idiot box that does nothing.
Translate
Lyricist II
Mar 1, 2018 6:34 PM UTC
Czech Republic should be now officially supported by Alexa. I expected to be able to just turn on voice services in my One. But seems like I will have to wait for Sonos to enable it. Can we get a comment on how this will resolved? I bought the One because I expected Amazon to enable Alexa in my country soon, but if it needs to be enabled by Sonos, I fear this might never happen. same here just got one from Amazon.de and voice service unavailable.
Translate
Lyricist I
Aug 14, 2018 2:17 PM UTC
How do change my country in sonos app?
Translate
UKMedia
Aug 14, 2018 5:14 PM UTC
How do change my country in sonos app?

Please open www.sonos.com and update your profile.
Translate
Remember: Sometimes Red Wine helps :)
Lyricist I
Aug 15, 2018 10:05 PM UTC
It is workable as change profile to US. Thanks
I can't change my country to US in Apple ID as trying download alexa.
There is something wrong with ZIP.
How can I fix this problem or download alexa without app store?
Translate
Contributor I
Nov 1, 2018 3:42 PM UTC
Yay, that worked. Thanks!
Translate
Contributor I
Nov 1, 2018 3:43 PM UTC
Where / how do I find My Sonos profile to change my location in order to activate Alexa? I am in South Africa. Thank you
Translate