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Bojsen
Contributor II
Dec 2, 2017 4:30 PM UTC
Answered

Voice service: Not available in your country??

Just bought a Sonon One in Singapore - It is advertised to have Alexa voice service but upon setup the app simply state: Voice service, not available in your country?

Is this correct, how do i get it activated?

Right now the Sonos One - is no different from my Sonos Play 1 that i wanted to upgrade.
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    Edward R
    Edward RAnswer
    Retired Sonos Staff
    Jun 12, 2019 12:36 PM UTC
    If you are trying to get voice services to function in an unsupported region, sadly we are unable to advise how to do this.
    The information does exist on our Community and while others have managed to get it to work, we are unable to endorse these methods.

    In addition, we are not permitted to point you towards them.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
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    35 replies

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    Christine1066
    Lyricist III
    Dec 14, 2017 5:03 AM UTC
    That worked. Thank you very much imgod2
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    VijayS
    Lyricist III
    Dec 14, 2017 8:55 AM UTC
    That worked. Thank you very much imgod2

    Under left menu my country shows as USA but still voice is not enabled
    Translate
    Christine1066
    Lyricist III
    Dec 14, 2017 11:27 AM UTC
    Vijay, I went into my Sonos Profile, Edit, and changed the country to UK and it worked
    Translate
      elipsoid
      Contributor I
      Dec 22, 2017 9:15 PM UTC
      Yay, that worked. Thanks!
      Translate
        benedhal
        Lyricist I
        Jan 2, 2018 10:00 AM UTC
        I changed the country to USA in my profile but at first it did not work. The reason was that I also needed to select USA in my home address in my profile. Now it works great!
        Translate
          Kumar
          Jan 2, 2018 10:31 AM UTC
          I changed the country to USA in my profile but at first it did not work. The reason was that I also needed to select USA in my home address in my profile. Now it works great!
          And what type is your Amazon account? Is this from where you live, and it did not need to be changed?
          Translate
          Svenska Marti
          Lyricist II
          Jan 28, 2018 10:17 AM UTC
          I’m in Sweden, I’ve 5 sonos zones set up and have 4 Amazon Alexas successfully controlling the sonos, it works really well..
          Translate
          VijayS
          Lyricist III
          Feb 6, 2018 4:18 AM UTC
          I just come here to check,
          1.Whether Sonos offered alexa in my country even after Amazon introduced it on Oct - 2017.
          2.To check whether Denon or BOSE swallowed this dinosaur company who are not ready to adapt changes like Nokia - Symbian and Blackberry.
          Translate
          wmischel
          wmischel
          Trending Lyricist I
          Feb 20, 2018 7:52 PM UTC
          Change your Sonos country profile to USA, and then proceed to setup Voice Services to add Alexa. It will work once you do that.
          Worked for me ! thank you.
          Translate
          arcadelt
          arcadelt
          Enthusiast I
          Feb 21, 2018 2:51 AM UTC
          I just come here to check,
          1.Whether Sonos offered alexa in my country even after Amazon introduced it on Oct - 2017.
          2.To check whether Denon or BOSE swallowed this dinosaur company who are not ready to adapt changes like Nokia - Symbian and Blackberry.

          Man, you guys are tough. Patience Grasshopper, patience - it'll come.
          Translate
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