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Bojsen
Contributor II
Dec 2, 2017 4:30 PM UTC
Answered

Voice service: Not available in your country??

Just bought a Sonon One in Singapore - It is advertised to have Alexa voice service but upon setup the app simply state: Voice service, not available in your country?

Is this correct, how do i get it activated?

Right now the Sonos One - is no different from my Sonos Play 1 that i wanted to upgrade.
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    Edward R
    Edward RAnswer
    Retired Sonos Staff
    Jun 12, 2019 12:36 PM UTC
    If you are trying to get voice services to function in an unsupported region, sadly we are unable to advise how to do this.
    The information does exist on our Community and while others have managed to get it to work, we are unable to endorse these methods.

    In addition, we are not permitted to point you towards them.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
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    oliverman
    Trending Lyricist I
    Dec 4, 2018 10:38 AM UTC
    I also cannot get this to work. I changed my Country to UK and City to London. Right now I cannot find the flag setting, but I remember I found that 2 days ago and switched it to UK as well. Can't seem to find that setting right now, though, but I'm fairly certain I have it set to UK in both locations.

    Even then, the Sonos app will still tell me the voice service is not available in my country.


    EDIT: Got it working. What confused me was I was only looking in my profile on this message board. You literally have to go to sonos.com (main site - like people in here already said, but it just went over my head that this was a separate location from the message board), login, and then edit your profile from there. Here you can select the flag, and also change your address to UK/USA.
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    El Basto
    Contributor I
    Feb 13, 2019 11:41 PM UTC
    Same problem here... one star it is.
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    wilwong829
    Enthusiast II
    Apr 11, 2019 9:57 AM UTC
    Just would like to know... If I have managed to change the my country in the SONOS profile, will this affect the availability of the music services? For example, KKBOX is available in Hong Kong, but I'm not sure if I can still use it if I have changed the country to USA...
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    jgatie
    jgatie
    Apr 11, 2019 1:08 PM UTC
    Just would like to know... If I have managed to change the my country in the SONOS profile, will this affect the availability of the music services? For example, KKBOX is available in Hong Kong, but I'm not sure if I can still use it if I have changed the country to USA...

    Not only that, but some services check IP addresses for geo-blocking purposes. So if your Sonos profile does not accurately reflect your location, some services normally available to that location still will not work.
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    Edward R
    Edward RAnswer
    Retired Sonos Staff
    Jun 12, 2019 12:36 PM UTC
    If you are trying to get voice services to function in an unsupported region, sadly we are unable to advise how to do this.
    The information does exist on our Community and while others have managed to get it to work, we are unable to endorse these methods.

    In addition, we are not permitted to point you towards them.
    Translate
    Try searching our articles for help with your question: https://www.sonos.com/en/support
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