Contributor I

Unable to set Sonos Era 100 as Alexa-enabled device in room/group using Alexa app

Forum|Forum|3 years ago
March 28, 2023
102 replies
7852 views

Today I’ve upgraded my two Sonos Ones with Sonos Era 100s. After adding Alexa to the speakers, I tried to go into the Alexa app to associate them with their respective rooms. I’m able to add them as the room speaker, but I am unable to set them as the Alexa device for that room (allowing for room-specific commands like “Alexa, turn off the lights”, etc).

What’s weird is my Era 100s will show up under the Echo & Alexa devices section in the Alexa app, but they do not show up under Alexa-enabled devices when editing a room/group (see attached screenshots).

I’ve reached out to Alexa support and they were largely unhelpful, they claimed that from their resources Alexa isn’t supported on the Sonos Era 100 (maybe their documentation hasn’t been updated since this is a brand new product?). So they left the conversation there even after showing them that Sonos clearly states Alexa built-in support for the Era 100.

Has anyone else experienced this issue? Seems like a bug in the Alexa app, and their support team is unwilling to report the issue up their chain.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Pinned Reply By Corry P

Hi Everyone

If you are still experiencing this issue (which we believed had stopped happening outside of Germany) please submit a support diagnostic and post the given number along with a screenshot of the Alexa app showing a lack of Era units under “Alexa-enabled Devices”, as above. Thank you.

Show previous replies

Corry P

Sonos Staff

A big Thank You to all who submitted diagnostics!

We have enough to work with now.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

K

Kirk33

Collaborator II

A big Thank You to all who submitted diagnostics!

We have enough to work with now.

Corry, can you confirm if the developers are actively working on this? And can you please give us a progress update?

Or you just don’t want any more reports cause it’s getting embarrassing now?

Corry P

Sonos Staff

Hi @Kirk33

The Alexa code is not ours to alter so we cannot work on it, but we are working together with Amazon regarding the issue. We cannot give you a progress update.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

J

Julie M

Lyricist I

Diagnostic number: 1725967583

R

RichTea

Lyricist III

My diagnostic number: 1515374376

My Era100 is positioned in my kitchen, trying to add to it to a group called ‘downstairs’, the device itself is called ‘Kitchen’.

You can see my 2 ‘Sonos Ones’ do appear, but they are in there own groups in different bedrooms.

S

SaturnsSon

Lyricist I

1814430503

Hope this gets fixed soon. I switched to Alexa because the Era doesn’t support Google Assistant. Disappointing to find that the integration doesn’t actually work right.

alfporto

Contributor I

Same problem for me with an Era 300, from Spain.

737207275

V

veiknarf

Lyricist I

294222562

Only my Roam and Beam appear as an Alexa enabled device. The Era 100 “Bedroom” does not.

A

Aellus

Contributor I

Sonos needs to fix this. Obviously it works with roam and move. Even if it’s an “Amazon issue” other speakers from the same company work fine - so does Bose FYI.

E

Edward_5

Lyricist I

This is super frustrating. I bought a pair of Era 300 units to replace a pair of Play:3 units because they had Alexa support integrated. But without being able to associate the Alexa device with a room it’s kinda useless. I wasted a bunch of time troubleshooting this. I live in California, USA. Diagnostic id is 397887563. Here are some screenshots showing that Main Bedroom Sonos is an Alexa device but can’t be associated with a room.

Show more replies

Sign up

Login to the community