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deeelock
Contributor I
March 28, 2023

Unable to set Sonos Era 100 as Alexa-enabled device in room/group using Alexa app

  • March 28, 2023
  • 102 replies
  • 7852 views

Today I’ve upgraded my two Sonos Ones with Sonos Era 100s. After adding Alexa to the speakers, I tried to go into the Alexa app to associate them with their respective rooms. I’m able to add them as the room speaker, but I am unable to set them as the Alexa device for that room (allowing for room-specific commands like “Alexa, turn off the lights”, etc).

What’s weird is my Era 100s will show up under the Echo & Alexa devices section in the Alexa app, but they do not show up under Alexa-enabled devices when editing a room/group (see attached screenshots).

I’ve reached out to Alexa support and they were largely unhelpful, they claimed that from their resources Alexa isn’t supported on the Sonos Era 100 (maybe their documentation hasn’t been updated since this is a brand new product?). So they left the conversation there even after showing them that Sonos clearly states Alexa built-in support for the Era 100.

Has anyone else experienced this issue? Seems like a bug in the Alexa app, and their support team is unwilling to report the issue up their chain.

 

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    Pinned Reply By Corry P

    Hi Everyone

    If you are still experiencing this issue (which we believed had stopped happening outside of Germany) please submit a support diagnostic and post the given number along with a screenshot of the Alexa app showing a lack of Era units under “Alexa-enabled Devices”, as above. Thank you.

    102 replies

    Show previous replies
    paul.t
    Contributor I
    September 28, 2023

    31112711 - Speaker “Bedroom” doesn’t show under Alexa enabled

     

      SamBGB
      Lyricist III
      October 17, 2023

      I think this may be sorted now in the UK

      paul.t
      Contributor I
      October 17, 2023

      I think this may be sorted now in the UK

      It looks like it is fixed, yes!

      RichTea
      Lyricist III
      October 17, 2023

      Just set it myself, all sorted!

      Kirk33
      Collaborator II
      October 18, 2023

      No luck for me yet in the US

        Airgetlam
        Airgetlam
        October 18, 2023

        Deleted, I was responding to spam, which has been reported. 

         

        Bruce
        Bronwyncarlisle
        Lyricist I
        October 22, 2023

        It’s fixed!!!

         

        Went to my Alexa app this morning and found my Eras available as Alexas.

         

        In New Zealand.

          Lmarshall
          Lyricist I
          October 26, 2023

          Seeing the same issue in the US with my new Era 300. Diagnostic 2098672184

           

           

            Ken_Griffiths
            Ken_Griffiths
            October 26, 2023

            @Lmarshall,
            The Era 300 is working here for me and can be used to enable/control an Alexa Group, that said, I’m based over in the UK.

            As a thought, could it be that the Era 300 in your case is already enabling/controlling a different group, as these enabling/controlling devices can just be used for one Alexa group only. Or that the speaker is set as a Home Theatre surround and embedded in the HT device (Living Room) in your Alexa App?

            Kirk33
            Collaborator II
            October 26, 2023

            Good to hear our European (and UK) friends are getting fixes! Still doesn’t work for me in the US either. Over here, Era speakers are called “Devices” not “Alexa-enabled Devices”. They cannot control any groups. 

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