Contributor I

Unable to set Sonos Era 100 as Alexa-enabled device in room/group using Alexa app

Forum|Forum|3 years ago
March 28, 2023
102 replies
7852 views

Today I’ve upgraded my two Sonos Ones with Sonos Era 100s. After adding Alexa to the speakers, I tried to go into the Alexa app to associate them with their respective rooms. I’m able to add them as the room speaker, but I am unable to set them as the Alexa device for that room (allowing for room-specific commands like “Alexa, turn off the lights”, etc).

What’s weird is my Era 100s will show up under the Echo & Alexa devices section in the Alexa app, but they do not show up under Alexa-enabled devices when editing a room/group (see attached screenshots).

I’ve reached out to Alexa support and they were largely unhelpful, they claimed that from their resources Alexa isn’t supported on the Sonos Era 100 (maybe their documentation hasn’t been updated since this is a brand new product?). So they left the conversation there even after showing them that Sonos clearly states Alexa built-in support for the Era 100.

Has anyone else experienced this issue? Seems like a bug in the Alexa app, and their support team is unwilling to report the issue up their chain.

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Pinned Reply By Corry P

Hi Everyone

If you are still experiencing this issue (which we believed had stopped happening outside of Germany) please submit a support diagnostic and post the given number along with a screenshot of the Alexa app showing a lack of Era units under “Alexa-enabled Devices”, as above. Thank you.

Show previous replies

C

Chris Lindesay

Lyricist I

Same. Awaiting fix for this Sonos please.

Corry PPinned

Sonos Staff

Hi Everyone

If you are still experiencing this issue (which we believed had stopped happening outside of Germany) please submit a support diagnostic and post the given number along with a screenshot of the Alexa app showing a lack of Era units under “Alexa-enabled Devices”, as above. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

A

andyLux

Lyricist II

569097849

K

Kirk33

Collaborator II

Hi Everyone

If you are still experiencing this issue (which we believed had stopped happening outside of Germany) please submit a support diagnostic and post the given number along with a screenshot of the Alexa app showing a lack of Era units under “Alexa-enabled Devices”, as above. Thank you.

Thanks Corry, my diagnostic number is 751178187.

I’m not able to get a screenshot, you’ll just have to take my word for it. My Era100s and my Sonos Five are not in the Alexa-supported list. The Sonos Five is expected; it doesn’t have a microphone.

Pretty frustrating to hear that Sonos thought this was resolved despite all the evidence to the contrary (so many people reporting it and not even one single person posting that it works for them).

J

Justkaykay

Lyricist I

I also can’t view my era 100 under the list of Alexa devices. My support diagnostic is 1427058777 and my screenshot:

Corry P

Sonos Staff

Thanks @andyLux, @Kirk33 & @Justkaykay - I’ve passed those along.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

J

JuliettEchoSierra

Trending Lyricist I

Same issue in the US - 4648835. Both ERA 300 are still not showing in Alexa-enabled Devices section.

C

CesarDzMs

Lyricist I

Hi Everyone

If you are still experiencing this issue (which we believed had stopped happening outside of Germany) please submit a support diagnostic and post the given number along with a screenshot of the Alexa app showing a lack of Era units under “Alexa-enabled Devices”, as above. Thank you.

Hi Corry,

I have the same issue. My Era 100 (Cocina Sonos) and Era300 (Sala) still not showing as alexa enabled devices. Diagnostic number: 858997908