This mornings update 28 February

Once again, the simple message is do not update until you think it is OK to do so. This forum will very quickly tell you of problems.

I updated because i have no network problems. I’ve been trying to work out what has changed. Alexa just fine and dandy.

What’s the point updating and then finding problems. This morning I have updated my sonos app only to find I do not have any any music commands another than volume when using Alexa. Tried removing the Sonos skill app and reinstalling , no luck.

If after resetting your network as suggested, and no joy. Reset everything and set it all up from scratch again.

That should flush any gremlins out.

Just wondering concerning the issue and what actions did I take that were different from the previous update problem of a few weeks ago when I lost musical commands from Alexa. Yesterday I did not remove the Alexa app completely, just disable it and reinstated it. Last time I completely remove the Alexa app came out of the skill application, then went back in to restate the Alexa app and everything was hunky-dory. My actions last night, by which I carried out a total reset could well be over the top and by doing so, I was in fact just carrying out an unnecessary action, where I achieve the goal by a long winded way. Anyway, we wait and see if my hunch is correct.

Above I am talking about the Sonos Alexa skill app not the actual Alexa app.

Just as a note to those who may stumble across this thread following challenges during or after updating.

The comment to "set-up from scratch" implies factory resetting your Sonos units.

- This won't damage your Sonos units
- This WILL remove ALL your music services, Sonos Playlists, music libraries and registrations
- This will NOT resolve any underlying network issues you have - So any functioning system may be short lived

- As a general rule it is NOT recommended to factory reset all your units (especially) unless directed otherwise by Sonos support.

I wasn’t implying using ‘factory resetting’ that’s the last port of call people should go. I do understand how people can get confused, I am one. Terminology by us who are not in anyway technical people in the field has its drawbacks, that’s why a turn to this Webb page for some help from professional people who might offer their services. Yesterday, for what ever reason there wasn’t much help available and it was left to us mortals to try are best.