This mornings update 28 February

I have lost evwrything since i installed the update on 28 Feb 2019

Updated Sonos app and enabled Alexa without any issues. Loving my Sonos 5.1 setup, now with voice control mind blowing.

Might be good for some, others have real problem and some answers would be nice.

Where are all the tech wizards when you them?

I tried to install update via my smart phone and my PC and it failed both times. Both times it made it to the final step and then a messages saying the updated failed to install popped up.

It definitely something to do with the update. Playing my music everything was okay, stopped, updated, then the problem. Very frustrating when you have a system which is not functioning as it should.

It definitely something to do with the update. Playing my music everything was okay, stopped, updated, then the problem. Very frustrating when you have a system which is not functioning as it should.

Connection problems which appear suddenly are often caused by network problems, not Sonos problems. The typical cause is duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

Many thanks for the input. I just don’t understand why the system works with Alexa other than the commands, Stop, forward, pause and resume commands. Volume command is ok, ask Alexa any question outside music commands, no problem. Have to say it so frustrating where a single undate can throw it into confusion and have to say I am questioning whether the system worth the aggro, we are not all tech wizards. Anyhow thanks for the help.

New Sonos user here - ordered two Sonos Ones on Sunday they arrived on Tuesday.
Ripped out my Echo straight away installed the new units, finding lots of issues with them...

Alexa doesn't work properly on them
Not finding radio stations

Good job I purchased them via Sonos Uk under the 100 day trial as I will give them another week then they are going back.
Sound is really good just the whole Alexa integration it simply isn't working right.

Shame... but I might be better off with two Play 1's instead

generious

What’s so frustrating is the sound is very good and was working well. Have to say cannot put up with a system which goes to pot on a simple update and it was the update that cause the problems today. I got better things to do than sending hours seeking solutions to problems. Last week I manage to solve the problem with some help, this week not.