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Trending Lyricist I
August 13, 2020
Question

The Skill My Media for Alexa does not work with a default Sonos speaker system

  • August 13, 2020
  • 32 replies
  • 1172 views


Please find here under the description of the issue I have with the incorrect behavior of the app Mymedia for Alexa used in an Amazon Echo 8 configured with a default Sonos system:
Description here under is based on an Echo 8 with my Sonos Port but is also valid with any of my Sonos equipments ( I have a PLAYBAR + bass + 2 Sonos 1, a Sonos 5, and a Sonos 3)

First of all a quick sum up of my configuration:
I use the last version of mymedia inside a docker of my Synology NAS
The version is currently 1.3.133.0
All my music is also in the NAS and except a very few exceptions uses the m4a format
I have a Amazon echo 8 configured to use a SONOS PORT as the default speaker system. 
I also have a Amazon Firestick 4 K configured to use the HDMI in pasthrough toward the TV set linked to a SONOS PLAYBAR via optical.

Both systems Echo/Port and Firestick/TV/PLAYBAR don’t work 
“Don’t work” means that when I ask to play an album, I have the first track only of the album, the picture of the album only a few seconds on the screen then picture goes away . 
Please note that even long time after I can say “Alexa suivant” ( means Next) and it plays the next ones. So it seems some process is hung.

On the contrary when I use Alexa with the IPhone ( alone), IPad (alone) or the embedded Alexa of my OLED LG TV ( linked through optical cable to the SONOS PLAYBAR, it works
“It works” means that I have the picture of the album during all the time and system changes itself track to next tracks as it should work.
Please note that some times it plays 2 times the same first track of the album then stops.

I have a contact with the develop team of mymedia for Alexa and their analysis thanks to traces I sent them is that this issue is on the Sonos side that obviously requests inconsistent to play several times the same track.
I cannot understand all their explanations but they asked me that they should be very happy to enter in contact with your team for fixing that issue .
Finally please not that Mymedia for Alexa is a very interesting program to use with Alexa as in France Amazon does not provide neither the Plex support or the Audio station skill

Thank you very much

Regards

 

 


 

Envoyé de mon iPad

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32 replies

August 14, 2020

 

the issue is now how to make and speak together Sonos and mymedia !  …. knowing that mymedia team is willing to cooperate with Sonos but never had any answer from Sonos 

That will almost certainly never happen.

One solution that may work for you is to wire the Echo Show to the line in jacks on the Port and set that for autoplay. This works fine for me. The only downside is that all Echo responses will be via the Port and will need to have the Port zone powered on to be heard.

August 14, 2020

And, by the way, I suspect that this also may be an Amazon issue.

Trending Lyricist I
August 14, 2020

Sure 

withboth the logs from Sonos and mymedia, they should find a solution

who knows how to create an official ticket on Sonos side ?

August 14, 2020

Send an email to Sonos Support; but my guess is that they will reply that they have added this to their list of things to be done in future, and good luck in ever see it coming to the top of the list. 

Trending Lyricist I
August 14, 2020

Hi 
who knows how to contact Sonos ? I can’t find any mail details on their web site 

thn’s

phil

Trending Lyricist I
August 14, 2020

 

the issue is now how to make and speak together Sonos and mymedia !  …. knowing that mymedia team is willing to cooperate with Sonos but never had any answer from Sonos 

That will almost certainly never happen.

One solution that may work for you is to wire the Echo Show to the line in jacks on the Port and set that for autoplay. This works fine for me. The only downside is that all Echo responses will be via the Port and will need to have the Port zone powered on to be heard.

Yes this could be a solution .

or via Bluetooth as I think Port support Bluetooth 

Trending Lyricist I
August 14, 2020

 

the issue is now how to make and speak together Sonos and mymedia !  …. knowing that mymedia team is willing to cooperate with Sonos but never had any answer from Sonos 

That will almost certainly never happen.

One solution that may work for you is to wire the Echo Show to the line in jacks on the Port and set that for autoplay. This works fine for me. The only downside is that all Echo responses will be via the Port and will need to have the Port zone powered on to be heard.

Yes this could be a solution .

or via Bluetooth as I think Port support Bluetooth 

Not a gold solution ! Echo cannot be linked to Port via Bluetooth 

🤬🤬🤬🤬

August 14, 2020

I never said it could, I said to wire it! Very simple, very reliable.

bockersjv
Local Superstar
August 14, 2020

You could add a bluetooth receiving dongle to the port?

Trending Lyricist I
August 14, 2020

I never said it could, I said to wire it! Very simple, very reliable.

Yes Kamar

but Echo is not against my Port so it would not some wire 

furthermore I am pro wireless solutions !