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Question

The Skill My Media for Alexa does not work with a default Sonos speaker system

Forum|Forum|6 years ago
August 13, 2020
32 replies
1172 views

Please find here under the description of the issue I have with the incorrect behavior of the app Mymedia for Alexa used in an Amazon Echo 8 configured with a default Sonos system:
Description here under is based on an Echo 8 with my Sonos Port but is also valid with any of my Sonos equipments ( I have a PLAYBAR + bass + 2 Sonos 1, a Sonos 5, and a Sonos 3)

First of all a quick sum up of my configuration:
I use the last version of mymedia inside a docker of my Synology NAS
The version is currently 1.3.133.0
All my music is also in the NAS and except a very few exceptions uses the m4a format
I have a Amazon echo 8 configured to use a SONOS PORT as the default speaker system.
I also have a Amazon Firestick 4 K configured to use the HDMI in pasthrough toward the TV set linked to a SONOS PLAYBAR via optical.

Both systems Echo/Port and Firestick/TV/PLAYBAR don’t work
“Don’t work” means that when I ask to play an album, I have the first track only of the album, the picture of the album only a few seconds on the screen then picture goes away .
Please note that even long time after I can say “Alexa suivant” ( means Next) and it plays the next ones. So it seems some process is hung.

On the contrary when I use Alexa with the IPhone ( alone), IPad (alone) or the embedded Alexa of my OLED LG TV ( linked through optical cable to the SONOS PLAYBAR, it works
“It works” means that I have the picture of the album during all the time and system changes itself track to next tracks as it should work.
Please note that some times it plays 2 times the same first track of the album then stops.

I have a contact with the develop team of mymedia for Alexa and their analysis thanks to traces I sent them is that this issue is on the Sonos side that obviously requests inconsistent to play several times the same track.
I cannot understand all their explanations but they asked me that they should be very happy to enter in contact with your team for fixing that issue .
Finally please not that Mymedia for Alexa is a very interesting program to use with Alexa as in France Amazon does not provide neither the Plex support or the Audio station skill

Thank you very much

Regards

Envoyé de mon iPad

Alexa

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controlav

Lead Maestro

Back when i did an Alexa skill that did something similar, I got into trouble for trying to use these Sonos forums for any support for it. I never had this problem mind you, seems lame that the developer can’t figure this out themselves. They should go onto stackoverflow and ask Sonos for technical assistance there.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

C

Colette MoriceAuthor

Trending Lyricist I

Hi

this is exactly what the mymedia for Alexa developer said . So they ask me to try and open a ticket to Sonos

wait and see …. !

C

castalla

Local Superstar

A key question is whether the Echo 8 can use the default speaker for other content, eg. a Tunein stream ?

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

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Colette MoriceAuthor

Trending Lyricist I

Sure

when I use the standard amazon music, it goes to the Sonos Port and changes track to track

C

castalla

Local Superstar

You mention that some files are not m4a - do these play?

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

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Colette MoriceAuthor

Trending Lyricist I

Hi this was an interesting question !

I just made the test with an album made of mp3 files

the difference with m4a files is that it repeats the first track in an infinite loop.

Phil

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castalla

Local Superstar

I would try to use MyMedia playing direct to the echo 8 speaker. Just to check the docker functionality.

I’m not familiar with the preferred speaker feature - how do you specify the Port as the speaker?

Do you have another speaker you could specify as the preferred speaker?

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

C

Colette MoriceAuthor

Trending Lyricist I

I already tried the echo configured with its loudspeaker ( by removing the Sonos Port as default speaker) and it works perfectly.

in fact the issue is only when using a Sonos equipment behind the Echo

See attached the configuration to attach the port as default speaker for the Echo

C

castalla

Local Superstar

So, at least we know it;s an Echo-Sonos issue …

Hope you can get it sorted.

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

C

Colette MoriceAuthor

Trending Lyricist I

Yep

this was as well the conclusion of the développer of my media for Alexa.

the issue is now how to make and speak together Sonos and mymedia ! …. knowing that mymedia team is willing to cooperate with Sonos but never had any answer from Sonos

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