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Question

The Skill My Media for Alexa does not work with a default Sonos speaker system

Forum|Forum|6 years ago
August 13, 2020
32 replies
1172 views

Please find here under the description of the issue I have with the incorrect behavior of the app Mymedia for Alexa used in an Amazon Echo 8 configured with a default Sonos system:
Description here under is based on an Echo 8 with my Sonos Port but is also valid with any of my Sonos equipments ( I have a PLAYBAR + bass + 2 Sonos 1, a Sonos 5, and a Sonos 3)

First of all a quick sum up of my configuration:
I use the last version of mymedia inside a docker of my Synology NAS
The version is currently 1.3.133.0
All my music is also in the NAS and except a very few exceptions uses the m4a format
I have a Amazon echo 8 configured to use a SONOS PORT as the default speaker system.
I also have a Amazon Firestick 4 K configured to use the HDMI in pasthrough toward the TV set linked to a SONOS PLAYBAR via optical.

Both systems Echo/Port and Firestick/TV/PLAYBAR don’t work
“Don’t work” means that when I ask to play an album, I have the first track only of the album, the picture of the album only a few seconds on the screen then picture goes away .
Please note that even long time after I can say “Alexa suivant” ( means Next) and it plays the next ones. So it seems some process is hung.

On the contrary when I use Alexa with the IPhone ( alone), IPad (alone) or the embedded Alexa of my OLED LG TV ( linked through optical cable to the SONOS PLAYBAR, it works
“It works” means that I have the picture of the album during all the time and system changes itself track to next tracks as it should work.
Please note that some times it plays 2 times the same first track of the album then stops.

I have a contact with the develop team of mymedia for Alexa and their analysis thanks to traces I sent them is that this issue is on the Sonos side that obviously requests inconsistent to play several times the same track.
I cannot understand all their explanations but they asked me that they should be very happy to enter in contact with your team for fixing that issue .
Finally please not that Mymedia for Alexa is a very interesting program to use with Alexa as in France Amazon does not provide neither the Plex support or the Audio station skill

Thank you very much

Regards

Envoyé de mon iPad

Alexa

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C

Colette MoriceAuthor

Trending Lyricist I

Hi Sonos staff

would it be possible to get any answer from Sonos ?

phil

Krishma M

Retired Sonos Staff

Hi folks. We greatly appreciate you being a part of the Sonos family. It is our pleasure.

As of the moment here’s the link that I can share for you about controlling Sonos with Amazon Alexa and we'd be happy to share your interest with the team.

Please let us know if there’s anything else we can help you with. We and the community are always here.

Help others find useful content by clicking the like button and selecting the best answer to your question.

C

Colette MoriceAuthor

Trending Lyricist I

Hi folks. We greatly appreciate you being a part of the Sonos family. It is our pleasure.

As of the moment here’s the link that I can share for you about controlling Sonos with Amazon Alexa and we'd be happy to share your interest with the team.

Please let us know if there’s anything else we can help you with. We and the community are always here.

Hi Krishma,

thank you for your help but I do know that

the issue I have is to control my music that is in my Synology NAS thanks to the Echo ( or any other solution using Alexa) toward a Sonos speaker

as you probably surely know, there is no support of PLEX or Synology Audio skills in France. So we do not have any solution in France except with Mymedia for Alexa.

but it does not work as ( according to Mymedia for Alexa development team) there is a bug in the Sonos behavior.

Mymedia for Alexa team would be very glad to work with the Sonos team to help and fix this bug or to find a workaround but they never succeeded to have any answer from Sonos

so please help France !

regards

philippe

Krishma M

Retired Sonos Staff

Hi @Colette Morice, thanks for your response. Just to let you know that it’s a skill from Amazon Alexa and it’s not yet supported with Sonos. As I’ve promised, I’ve forwarded this to the designated team as a feature request. You can control playback when music is initiated from the Sonos app or through Alexa. The name of the Sonos room needs to be mentioned in the voice command. Please remember, that despite some music services not working with certain voice assistants, a user can start playback in the Sonos app and a user can control that music service's playback via voice with commands like play, pause, mute, skip, next, stop, resume, etc.

Please let us know if there’s anything else we can help you with. We and the community are always here.

Help others find useful content by clicking the like button and selecting the best answer to your question.

C

Colette MoriceAuthor

Trending Lyricist I

Hi @Colette Morice, thanks for your response. Just to let you know that it’s a skill from Amazon Alexa and it’s not yet supported with Sonos. As I’ve promised, I’ve forwarded this to the designated team as a feature request. You can control playback when music is initiated from the Sonos app or through Alexa. The name of the Sonos room needs to be mentioned in the voice command. Please remember, that despite some music services not working with certain voice assistants, a user can start playback in the Sonos app and a user can control that music service's playback via voice with commands like play, pause, mute, skip, next, stop, resume, etc.

Please let us know if there’s anything else we can help you with. We and the community are always here.

Hi Krishma,

thank you for taking into account this issus. I hope that Sonos engineers will contact soon Mymedia for Alexa engineers and fix this bug together.

In order to clearly understand your last answer, please clarify which skill I must install in my Echo 8 to control the music that is in my Synology NAS

Until now, in France I did not find any but the Mymedia one

thanks

regards

philippe

Krishma M

Retired Sonos Staff

Hi, @Colette Morice! In regards to the skill with Amazon Alexa, you may need to check that with them as it’s outside of the Sonos stuff and we’ll surely pass along your interest to the team.

It is our pleasure. We and the community are always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question.

C

Colette MoriceAuthor

Trending Lyricist I

Hi Krishma,

i agree with you and I will ask again to the Alexa team.

in the meantime as Mymedia for Alexa seems to be the sole “French “ solution, please push your Sonos development team to contact the Mymedia team for fixing together your bug

Regards

Philippe

C

castalla

Local Superstar

Do you have another non-Sonos speaker you could make as Alexa default speaker? If it works with that, then you’d have a stronger argument to show the Sonos side is probably at fault.

Seems to me that you are getting the classic ‘run-around’ - I hope I’m wrong but passing on to the development team probably means nothing.

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

K

Kumar

I am willing to bet that nothing will happen. This is a niche of niche for Sonos.

K

Kumar

While at my end, thanks to @castalla , a photo of my media on Alexa in my balcony, echo show 5 wired to Sonos Connect. Brilliant, simple.