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sames22
Contributor I
Apr 9, 2020 11:46 PM UTC
Answered

Sonos will not skip songs with alexa

Alexa says she cannot play the next song when asked to do so. This is a sonos problem because other alexa devices will skip when asked. Only sonos devices wont skip. Sonos and alexa seem to respond correctly to all.other requests, weather, timer, play music etc.

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      sames22Answer
      Contributor I
      Apr 16, 2020 12:26 AM UTC

      OKAY I THINK I GOT IT. RIGHT NOW THE SITUATION IS RESOLVED FOR ME.

      I deregistered my sonos devices with Amazon on BOTH the Alexa App AND in my Amazon prime account. Deregistering on the alexa app is not good enough, deregister with amazon on the web or through their app.

      I then uninstalled and reinstalled sonos app for good measure. In the sonos app i selected Amazon as a music service (my sonos is already alexa voice enabled/embedded) from there it asked me to reauthorize the amazon account for music. I had to link my devices to the amazon music account again individually.....so far so good. She is skipping aongs and acting normal...for now.

       

      Good luck everyone. 

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      Firewater
      Contributor I
      Apr 21, 2020 4:17 PM UTC

      So they had me disable the skill and remove the devices from amazon.   then do a factory reset of all Sonos devices.   After that I just needed to add the Sonos devices back to my account and then add the Alexa skill.  

      maybe a bad Sonos update caused the bug.  The reset did a clean install? 

       

      I’ll post an update if it stops working  again

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      CovertDirt
      Enthusiast II
      Apr 21, 2020 4:19 PM UTC

      When you say you deleted them from Amazon, Do you mean from within the Alexa app you deleted all your Sonos devices? 

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      Firewater
      Contributor I
      Apr 21, 2020 4:29 PM UTC

      Disable the skill in the amazon alexa app. Then go to amazon.com and then your devices and click “register”. 

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      bamra74
      Lyricist III
      Apr 22, 2020 12:58 PM UTC

      Hello fellow Sonos owners, hope you are all well?

      Just wanted to know if anyone has had a breakthrough with this current situation? I have tried all ways but no luck. Any more idea would be great. Thanks

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      Firewater
      Contributor I
      Apr 22, 2020 1:37 PM UTC

      Hello fellow Sonos owners, hope you are all well?

      Just wanted to know if anyone has had a breakthrough with this current situation? I have tried all ways but no luck. Any more idea would be great. Thanks

      Did the factory reset of the device in combination of the removal of the Alexa skills and registration not work?  
       

      if not call tech support.  They will send it to the engineers for further assistance. 

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      Seeky
      Prominent Collaborator II
      Apr 22, 2020 3:14 PM UTC

      This is what i did without success:

      - remove all sonos devices in the Alexa app with the recycle bin

      - disable the sonos skill

      - remove all Alexa integrations from the Ones in the sonos app

      - remove all sonos devices on the amazon website under devices

      This did not help. Has anyone additionally reset the Sonos devices to factory setting to get it working? 

       

       

       

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      Seeky
      Prominent Collaborator II
      Apr 22, 2020 3:34 PM UTC

      Oh look, in the german community Sonos said they are aware of the issue and they are working on a fix. So just wait.

       

      https://de.community.sonos.com/amazon-alexa-und-sonos-223393/alexa-kann-nicht-zum-naechsten-song-springen-wenn-sie-selber-eine-wiedergabe-gestartet-hat-6749258

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      bamra74
      Lyricist III
      Apr 22, 2020 4:44 PM UTC

      Hello fellow Sonos owners, hope you are all well?

      Just wanted to know if anyone has had a breakthrough with this current situation? I have tried all ways but no luck. Any more idea would be great. Thanks

      Did the factory reset of the device in combination of the removal of the Alexa skills and registration not work?  
       

      if not call tech support.  They will send it to the engineers for further assistance. 

      Is your Sonos speakers now doing the skip and play continuous songs now? 
       

      Sonos are aware of the problem and it’s getting worse.

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      Firewater
      Contributor I
      Apr 22, 2020 4:47 PM UTC

      Yes, factory reset fixed the issue.  

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      Seeky
      Prominent Collaborator II
      Apr 22, 2020 4:48 PM UTC

      Yes, factory reset fixed the issue.  


      How much work would that be? And do you think it will work if i try it on one of my speakers first?

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