Contributor I

Answered

Sonos will not skip songs with alexa

Forum|Forum|6 years ago
April 9, 2020
81 replies
6597 views

Alexa says she cannot play the next song when asked to do so. This is a sonos problem because other alexa devices will skip when asked. Only sonos devices wont skip. Sonos and alexa seem to respond correctly to all.other requests, weather, timer, play music etc.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by sames22

OKAY I THINK I GOT IT. RIGHT NOW THE SITUATION IS RESOLVED FOR ME.

I deregistered my sonos devices with Amazon on BOTH the Alexa App AND in my Amazon prime account. Deregistering on the alexa app is not good enough, deregister with amazon on the web or through their app.

I then uninstalled and reinstalled sonos app for good measure. In the sonos app i selected Amazon as a music service (my sonos is already alexa voice enabled/embedded) from there it asked me to reauthorize the amazon account for music. I had to link my devices to the amazon music account again individually.....so far so good. She is skipping aongs and acting normal...for now.

Good luck everyone.

Show previous replies

B

bamra74

Lyricist III

Yes, factory reset fixed the issue.

So do I have to then re discover all my Sonos speakers on the Sonos app? Reset all the speakers

could you kindly send the steps thank yo

B

bamra74

Lyricist III

Yes, factory reset fixed the issue.

I have 6 speakers to do so I have to do a factory reset on all devices then head back to the amazon website to re register all the devices, then onto the the Alex app and do the same after I have found the devices on the Sonos app?

Sonos should send a update to rectify this situation as if the last update messed things up they should sending the new fix.

Thanks

F

Firewater

Contributor I

Yes, factory reset fixed the issue.

How much work would that be? And do you think it will work if i try it on one of my speakers first?

I don’t know how much setup the speakers require. The amp was easy. Took a few mins to reset and then add them back to my account.

B

bamra74

Lyricist III

There is a new update has anyone done it and has it fixed the problem? Or is this an old update I have not done…. it shows Sonos radio

C

CovertDirt

Enthusiast II

There is a new update has anyone done it and has it fixed the problem? Or is this an old update I have not done…. it shows Sonos radio

I did. It doesn’t fix the issue of skipping and resuming when steaming starts via Alexa. Sonos radio is a confusing strategy because it’s more ad supported streaming music. I have Apple Music, TuneIn Pro, Amazon Prime music and a massive Plex library. I’d much prefer my ad free music work properly with Sonos and Alexa than more ad supported content in the already hugely crowded streaming music space.

Apparently Sonos have bought their own voice AI company in November last year so one can’t help but wonder if their voice integration focus is on their own new product and not on integrating with Google & Alexa any more.

B

bamra74

Lyricist III

There is a new update has anyone done it and has it fixed the problem? Or is this an old update I have not done…. it shows Sonos radio

I did. It doesn’t fix the issue of skipping and resuming when steaming starts via Alexa. Sonos radio is a confusing strategy because it’s more ad supported streaming music. I have Apple Music, TuneIn Pro, Amazon Prime music and a massive Plex library. I’d much prefer my ad free music work properly with Sonos and Alexa than more ad supported content in the already hugely crowded streaming music space.

Apparently Sonos have bought their own voice AI company in November last year so one can’t help but wonder if their voice integration focus is on their own new product and not on integrating with Google & Alexa any more.

Soo guess we are going to have to wait until Sonos resolve this problem themselves????

this new AI is it working yet?

C

CovertDirt

Enthusiast II

Don’t know.

Here the article

F

Firewater

Contributor I

Yes, factory reset fixed the issue.

I have 6 speakers to do so I have to do a factory reset on all devices then head back to the amazon website to re register all the devices, then onto the the Alex app and do the same after I have found the devices on the Sonos app?

Sonos should send a update to rectify this situation as if the last update messed things up they should sending the new fix.

Thanks

you are adding steps that are not needed.

step 1: in the Sonos amp remove amazon music.

step 2: disable Sonos skill in the Alexa app.

step 3: either using the amazon app or the webpage go to device and contents section and deregister each Sonos device found

those three steps takes about 1 min.

step 4: factory reset all devices all but one. (This will make added devices back quicker)

step 5: in Sonos app go to settings>system>add device

add all speakers. Then Factory reset the last speaker and add it back

(for me this took about 4 mins for three devices)

step 6: add amazon music back in Sonos app

Step 7: add Sonos skill back in the Alexa app

step 8: run discover if the Alexa app didn’t do it. You can do so by voice command or via Alexa app.

You should be able to test the system now.

This error is possibly an issues between Sonos systems and amazon servers. The factory reset forces a new connection between Sonos and amazon servers. I’m not sure if a software update can do it alone. This could be sonos’s fault but could also be Amazon’s fault.

B

bamra74

Lyricist III

Yes, factory reset fixed the issue.

I have 6 speakers to do so I have to do a factory reset on all devices then head back to the amazon website to re register all the devices, then onto the the Alex app and do the same after I have found the devices on the Sonos app?

Sonos should send a update to rectify this situation as if the last update messed things up they should sending the new fix.

Thanks

you are adding steps that are not needed.

step 1: in the Sonos amp remove amazon music.

step 2: disable Sonos skill in the Alexa app.

step 3: either using the amazon app or the webpage go to device and contents section and deregister each Sonos device found

those three steps takes about 1 min.

step 4: factory reset all devices all but one. (This will make added devices back quicker)

step 5: in Sonos app go to settings>system>add device

add all speakers. Then Factory reset the last speaker and add it back

(for me this took about 4 mins for three devices)

step 6: add amazon music back in Sonos app

Step 7: add Sonos skill back in the Alexa app

step 8: run discover if the Alexa app didn’t do it. You can do so by voice command or via Alexa app.

You should be able to test the system now.

This error is possibly an issues between Sonos systems and amazon servers. The factory reset forces a new connection between Sonos and amazon servers. I’m not sure if a software update can do it alone. This could be sonos’s fault but could also be Amazon’s fault.

Thank you I’ll give this ago and see how it goes. I have tried many ways and just been on the phone to Sonos and they say we know about this and will fix it. 6 months ago this problem started and nothing has happ

B

bamra74

Lyricist III

Yes, factory reset fixed the issue.

I have 6 speakers to do so I have to do a factory reset on all devices then head back to the amazon website to re register all the devices, then onto the the Alex app and do the same after I have found the devices on the Sonos app?

Sonos should send a update to rectify this situation as if the last update messed things up they should sending the new fix.

Thanks

you are adding steps that are not needed.

step 1: in the Sonos amp remove amazon music.

step 2: disable Sonos skill in the Alexa app.

step 3: either using the amazon app or the webpage go to device and contents section and deregister each Sonos device found

those three steps takes about 1 min.

step 4: factory reset all devices all but one. (This will make added devices back quicker)

step 5: in Sonos app go to settings>system>add device

add all speakers. Then Factory reset the last speaker and add it back

(for me this took about 4 mins for three devices)

step 6: add amazon music back in Sonos app

Step 7: add Sonos skill back in the Alexa app

step 8: run discover if the Alexa app didn’t do it. You can do so by voice command or via Alexa app.

You should be able to test the system now.

This error is possibly an issues between Sonos systems and amazon servers. The factory reset forces a new connection between Sonos and amazon servers. I’m not sure if a software update can do it alone. This could be sonos’s fault but could also be Amazon’s fault.

Thank you I’ll give this ago and see how it goes. I have tried many ways and just been on the phone to Sonos and they say we know about this and will fix it. 6 months ago this problem started and nothing has happ

Is your system now working ok?

By adding one speaker after all the others have been connected what does that do, I also need to remove the devices from the amazon Website and then re add them?

Show more replies

Sign up

Login to the community