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sames22
Contributor I
April 9, 2020
Answered

Sonos will not skip songs with alexa

  • April 9, 2020
  • 81 replies
  • 6597 views

Alexa says she cannot play the next song when asked to do so. This is a sonos problem because other alexa devices will skip when asked. Only sonos devices wont skip. Sonos and alexa seem to respond correctly to all.other requests, weather, timer, play music etc.

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      Best answer by sames22

      OKAY I THINK I GOT IT. RIGHT NOW THE SITUATION IS RESOLVED FOR ME.

      I deregistered my sonos devices with Amazon on BOTH the Alexa App AND in my Amazon prime account. Deregistering on the alexa app is not good enough, deregister with amazon on the web or through their app.

      I then uninstalled and reinstalled sonos app for good measure. In the sonos app i selected Amazon as a music service (my sonos is already alexa voice enabled/embedded) from there it asked me to reauthorize the amazon account for music. I had to link my devices to the amazon music account again individually.....so far so good. She is skipping aongs and acting normal...for now.

       

      Good luck everyone. 

      81 replies

      Show previous replies
      bamra74
      Lyricist III
      April 17, 2020

      But the more cases they have the more reason they will have to fix the 

      niimaikun
      niimaikun
      Trending Lyricist I
      April 17, 2020

      But the more cases they have the more reason they will have to fix the 

      yes, is true...

      I have written an email to customer care to report the problem. They say they will check.

      I can honestly return my sonos products by the end of May, in case I will do so.

      saluti da Gabriele
        bamra74
        Lyricist III
        April 17, 2020

        I may have to do the same. 

          tplawinski
          Lyricist I
          April 18, 2020

          Same problem here, just started yesterday when I setup my new Move.  Have tried removing / re-registering Alexa integration multiple times, including checking both the Alexa app and Amazon webpage.  In my case once I remove the speakers from Alexa I can’t find any reference to them remaining on Amazon webpage.

          Just sent an email to Sonos support with a diagnostic.

          Located in US; using Move, One (x2), Play Base, Sub, Play One (x2)

          Looking forward to seeing this resolved by Sonos...

            CovertDirt
            Enthusiast II
            April 18, 2020

            Sonos Alexa won’t skip, or plays one song and stops, Alexa for Sonos can’t resume and is totally unreliable.

             

            here we are, April 2020 and Sonos and Alexa is a complete fail. If I hear one more suggestion to install and uninstall the skill I’ll chuck my speaker out the window.

             

            Is it the skill devs? Is it the Sonos team? Is it Amazon? Who knows? Because there is zero public communication.

             

            Sonos and Alexa is a DISASTER and no one seems to be taking any ownership. 

              duke6
              Avid Contributor I
              April 18, 2020

              I’ve only had the Sonos One for a couple of days. Problems with no skip on Amazon Music and Tunein dropout radio stations, but nobody seems to be able to fix or take any serious interest in fixing these issues as these threads are months and months old. Great sound on the speaker, but if they don’t fix these issues soon, It’ll be RMA for sure.

                Smilja
                Smilja
                April 18, 2020

                I’ve only had the Sonos One for a couple of days. Problems with no skip on Amazon Music and Tunein dropout radio stations, but nobody seems to be able to fix or take any serious interest in fixing these issues as these threads are months and months old. Great sound on the speaker, but if they don’t fix these issues soon, It’ll be RMA for sure.

                 

                Rather than complaining in multiple threads it’ll be great you’d provide some useful information about your network configuration, and we might be able to assist.

                 

                If it’s a specific radio station that drops out, there is nothing Sonos can do about it because it’s the station’s infrastructure that causes the dropouts. There are other radio station aggregators than TuneIn that you can try out, search for them under “Add Music Sources”.

                »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
                duke6
                Avid Contributor I
                April 18, 2020

                I’ve only had the Sonos One for a couple of days. Problems with no skip on Amazon Music and Tunein dropout radio stations, but nobody seems to be able to fix or take any serious interest in fixing these issues as these threads are months and months old. Great sound on the speaker, but if they don’t fix these issues soon, It’ll be RMA for sure.

                 

                Rather than complaining in multiple threads it’ll be great you’d provide some useful information about your network configuration, and we might be able to assist.

                 

                If it’s a specific radio station that drops out, there is nothing Sonos can do about it because it’s the station’s infrastructure that causes the dropouts. There are other radio station aggregators than TuneIn that you can try out, search for them under “Add Music Sources”.


                Multiple threads? Two threads one for each problem. Tunein drops out on stations when voice activated, there are multiple threads about this, it works from sonos app, so it seems quite obvious it’s a Sonos problem and nothing to do with my network config, as LBC, BBC etc work on their players. Also Tunein works fine on my PC, Laptop, phone, cheap £25 google mini. Also my radio tuner does not play the correct stations with Sonos One, coupled with the non skipping of Amazon Music these are problems that should have been addressed and fixed a long, long time ago. This is why people pay a premium for their products,as they expect good support and not ridiculous answers like wifi interference when voice activating radio stations for dropout on tunein when it works on all other platforms seamlessly. Unable to skip Amazon tracks, but it’s blame everyone else apart from SONOS. It’s SONOS’s job to fix these problems, not ignore and give people the run around. Fix or quite frankly you can have your speaker back early next week.

                  Firewater
                  Contributor I
                  April 21, 2020

                  I’ve been having the same issue and the steps listed here did not help.  However as a long shot tech support has be do Factory reset of the amp and then set it back up.    
                   

                  it works again!!!!!    
                   

                   

                  CovertDirt
                  Enthusiast II
                  April 21, 2020

                  I don’t have an amp. Which of my 5 Sonos devices should I wipe? Two have Alexa enabled. Both? At least it sounds like you got some progress. Let us know if it stays fixed, as others have reported less luck after resets and restarts.

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