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sames22
Contributor I
April 9, 2020
Answered

Sonos will not skip songs with alexa

  • April 9, 2020
  • 81 replies
  • 6597 views

Alexa says she cannot play the next song when asked to do so. This is a sonos problem because other alexa devices will skip when asked. Only sonos devices wont skip. Sonos and alexa seem to respond correctly to all.other requests, weather, timer, play music etc.

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      Best answer by sames22

      OKAY I THINK I GOT IT. RIGHT NOW THE SITUATION IS RESOLVED FOR ME.

      I deregistered my sonos devices with Amazon on BOTH the Alexa App AND in my Amazon prime account. Deregistering on the alexa app is not good enough, deregister with amazon on the web or through their app.

      I then uninstalled and reinstalled sonos app for good measure. In the sonos app i selected Amazon as a music service (my sonos is already alexa voice enabled/embedded) from there it asked me to reauthorize the amazon account for music. I had to link my devices to the amazon music account again individually.....so far so good. She is skipping aongs and acting normal...for now.

       

      Good luck everyone. 

      81 replies

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      bamra74
      Lyricist III
      April 16, 2020

      Ok so I have an Apple Music account. Where do I go on the amazon website to reregister my devices? So de registering them from the amazon Alexa app won’t work? I just hope I won’t lose all my other devices that are connected to the Alexa app. Do I need to go back to the amazon Alexa app and re register my Sonos speakers? Thank you   

        bamra74
        Lyricist III
        April 16, 2020

        You did mention using the app to de registering but also said just using the app will not work to do that. All your help is much appreciated 

        bamra74
        Lyricist III
        April 16, 2020

        Alexa says she cannot play the next song when asked to do so. This is a sonos problem because other alexa devices will skip when asked. Only sonos devices wont skip. Sonos and alexa seem to respond correctly to all.other requests, weather, timer, play music etc.

        Sorry do you mean disable the Apple Music skill from the amazon Alexa app then once I have re registered the Sonos speakers with the amazon Alexa app you then enable the Apple Music skill again on Alexa app?

        sames22Author
        Contributor I
        April 16, 2020

        Logged into your amazon account, under settings there is a My Account" option. There should be some options/dropdowns to review.your devices. You can select the device and register it/them.

        I did this for amazon music. Not sure if this will work for apple music. I would try to deregister them and then link them back to the apple music service. 

        bamra74
        Lyricist III
        April 16, 2020

        Got that page found my Sonos speakers so I will not have to re register on the amazon website but on the amazon Alexa app? Your system still working? If this works you should be the technical wizard for Sonos. Thank you

        niimaikun
        niimaikun
        Trending Lyricist I
        April 17, 2020

        OKAY I THINK I GOT IT. RIGHT NOW THE SITUATION IS RESOLVED FOR ME.

        I deregistered my sonos devices with Amazon on BOTH the Alexa App AND in my Amazon prime account. Deregistering on the alexa app is not good enough, deregister with amazon on the web or through their app.

        I then uninstalled and reinstalled sonos app for good measure. In the sonos app i selected Amazon as a music service (my sonos is already alexa voice enabled/embedded) from there it asked me to reauthorize the amazon account for music. I had to link my devices to the amazon music account again individually.....so far so good. She is skipping aongs and acting normal...for now.

         

        Good luck everyone. 

        Sames22, sorry but it still works?

        I have tried:

        • delete any amazon accont on my phone (amazon, music and prime video)
        • delete sonos skill on alexa app
        • delete any app amazon
        • delete alexa on my app sonos
        • delete any streaming music service on my app sonos (apple music and amazon music)
        • delete app sonos
        • deregistrer any device sonos on my account amazon (on the web app)
        • delete any permission on apple music for alexa
        • turn off the iphone

        waited 15 minutes and:

        • reinstalled the app sonos
        • authorized alexa on app sonos
        • authorized apple music on sonos
        • autorized amazon music on sonos
        • reinstalled amazon app, amazon music app, prime video
        • authorized skill sonos
        • authorized skill apple music

         

        but it doesn't work anyway!!!

         

        The answer is always the same: “I can’t skip the song”

         

        device: Sonos ONE gen2

        country: Italy

        Phone: Iphone 11

         

        I wrote to customer service but I don't think they will help me.

         

         

         

        saluti da Gabriele
          bamra74
          Lyricist III
          April 17, 2020

          Hello there, I did speak to a senior engineer he is well aware of this issue and infact he has the same problem with his Sonos speakers. He is currently trying to get this resolved but it may take time. He agreed it’s not good enough and it’s happened 2 years ago but it sorted it self out. Now more and more people are having the same problem I believe it’s a priority now. He will contact me once things are rectified. How many devices do you have connected to your amazon Alexa app? Call them again and ask to have a senior engineer to contact you. Please let us know how you get on. I miss the facility to ask Alexa to skip songs etc that was such a great thing. By the way if you ask Alexa to start songs does she play songs after the first song has played?

            niimaikun
            niimaikun
            Trending Lyricist I
            April 17, 2020

            if i ask to Alexa “start playlist XY” she plays only the first song and then stop. But I noticed that if I start the playlist manually on the sonos app then Alexa quietly changes the tracks. I have come to the conclusion that the problem is in the skill on alexa app.

            saluti da Gabriele
              bamra74
              Lyricist III
              April 17, 2020

              Yes it all works if you start songs directly from the Sonos app. It’s not a amazon Alexa problem as my Alexa dots work fine it’s 100% a Sonos issue between the music sever and Sonos servers. Do call them Monday 

                niimaikun
                niimaikun
                Trending Lyricist I
                April 17, 2020

                ok i will. But if it is a problem with server Sonos and Alexa, i don’t think they could help me...

                saluti da Gabriele
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