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williamsiddall
Contributor I
October 4, 2017

Sonos stops after playing one song from Amazon Music

  • October 4, 2017
  • 38 replies
  • 7852 views
"Alexa, play classical music on dining room"

Alexa starts classical focus from amazon on dining room sonos.

After one selection, sonos goes quiet. Sonos app shows nothing playing. I can ask alexa to play classical music again, and again it plays just one selection and stops.
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    38 replies

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    Tom19
    Lyricist II
    November 10, 2017
    Wondering if there is an update on this? I’m having the same problem. Have tried the steps of disabling the skill and re-enabling then discovering devices (it says no new devices found)

    Also tried disabling the skill and removing all devices from Alexa, and disabling Alexa from the room in Sonos. Then going through the setup again. Still new joy.

    I’m using a stereo pair if it makes a difference. And if I view either stereo pair or the room in the Alexa app it has the little “Oops something went wrong. Please open the Alexa app...” banner, but still lets me make changes.

    Pretty close to returning them at the moment unfortunately!
    bemplummer
    Contributor I
    November 11, 2017
    nope still no joy - I have given up and never got around to returning the Echo's so a waste of money tbh...I FB messaged Sonos and they replied re going through the usual steps that you also mentioned but to no avail... won't be recommending the Alexa Echo .. now I am back to using my Sonos via my phone app...
    Chips2010
    Lyricist III
    November 22, 2017
    Amazon music stops playing after one song. Diagnostic 8121182
    leaphart3
    Lyricist I
    December 14, 2017
    Having the same issue here as well. Sonos One + Alexa. Playlists/Stations stop after 1 song. Does not respond to STOP MUSIC commands. Submitted a ticket.
    UKMedia
    UKMedia
    December 16, 2017
    Having the same issue here as well. Sonos One + Alexa. Playlists/Stations stop after 1 song. Does not respond to STOP MUSIC commands. Submitted a ticket.

    Try resetting your voice control by following the options I've listed within the answer in this post:

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
    Remember: Sometimes Red Wine helps :)
    iwolf81
    Trending Lyricist I
    December 16, 2017
    I've been experiencing a similar issue where when I request an Amazon playlist or station via an Echo Dot, only one song plays. This started happening consistently a couple of weeks ago, coincidentally when I brought my first Sonos One into my ecosystem. I didn't have this issue for months prior. I turned off Alexa on the Sonus One last night and this playback issue went away.
    DGR1
    DGR1
    Chromatic Producer I
    December 16, 2017
    Hi. I’m having the same problem with only one track playing despite my Echo Dot confirming that it has received my command correctly. I have submitted diagnostic 8228793 in support of this. I have scanned the various posts on this issue and tried the enable/disable skill, rediscover devices, resetting the dot and powering everything down but to no avail.

    I really like the voice control but the fact that it only plays one song is proving frustrating.

    Thanks,
    Dave
      UKMedia
      UKMedia
      December 17, 2017
      Do you have any other app logged into a different Amazon account on your controlling device?
      Remember: Sometimes Red Wine helps :)
      DGR1
      DGR1
      Chromatic Producer I
      December 17, 2017
      No. Nothing else.
      UKMedia
      UKMedia
      December 17, 2017
      Have you tried these actions?

      Having the same issue here as well. Sonos One + Alexa. Playlists/Stations stop after 1 song. Does not respond to STOP MUSIC commands. Submitted a ticket.

      Try resetting your voice control by following the options I've listed within the answer in this post:

      https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
      Remember: Sometimes Red Wine helps :)
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