Contributor I

Sonos stops after playing one song from Amazon Music

Forum|Forum|9 years ago
October 4, 2017
38 replies
7852 views

"Alexa, play classical music on dining room"

Alexa starts classical focus from amazon on dining room sonos.

After one selection, sonos goes quiet. Sonos app shows nothing playing. I can ask alexa to play classical music again, and again it plays just one selection and stops.

Amazon Music

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DGR1

Chromatic Producer I

Yes, with the exception of those that relate to the Sonos Ones - I am using an Echo Dot. Resetting voice control appears to be applicable only to the Ones.

UKMedia

Please follow the steps I've listed in this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-alexa-issues-6796539/index1.html#post16180399

Remember: Sometimes Red Wine helps :)

DGR1

Chromatic Producer I

Will do when I get back home. Now away for a few days. Thanks for your help on this.

DGR1

Chromatic Producer I

Unfortunately no joy having followed those steps. Still get one song and no more. I notice that some devices are duplicated in Alexa once it goes through the discovery process again. The only possibly unusual thing about my Amazon account is that I’m in a household with my father. Obviously that shouldn’t make any difference and I can’t toggle that because you have to wait 180 days to rejoin a household if you leave.

M

MB-Sound

Lyricist III

I’m having same issue of one song and done... not every time and or didn’t do it in beginning. REALLY FRUSTRATING that so many have this issue and NO accurate ANSWER.
Come on Sonos. Amazon built into your quantity speakers and not like we are having an issue doing something strange. Just play music on the speakers built to play music 😉

UKMedia

Please try these actions - I understand this is Amazon Alexa dropping the Authorisation Token:

- Log out of ALL Amazon apps;
- Disable the Sonos Skill in Alexa App>Skills>Your Skills>Sonos;
- Reboot any wired Sonos product followed by all other Sonos products;
- Reenable the Sonos skill in the Amazon Skill in Alexa App>Skills

Please retest and let us know.

Edit:

Oops I think I've just repeated myself...:S

Remember: Sometimes Red Wine helps :)

A

abq

Lyricist I

this happened to our sonos one last night. anyone find a good fix yet?