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stevet1811
Trending Lyricist I
October 13, 2017
Question

Sonos One update trouble

  • October 13, 2017
  • 32 replies
  • 1270 views
New Sonos One won't update, I'm looking for some help please - keep getting error message 30 on them both
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    jgatie
    jgatie
    October 13, 2017
    This my first Sonos system too so not an impressive start!

    The retailer should not have sold it to you. They are not being released to the public until Oct. 24, that is why the software is not there. Don't hold it against the product because the retailer screwed up.
    stevet1811Author
    Trending Lyricist I
    October 13, 2017
    I was shocked when they turned up tbh
    nipper90
    Lyricist III
    October 13, 2017
    Your right it’s probs not Sonos fault just frustrating as I ordered it and paid for express delivery so I’d have it ready for a party this sat! ???
    Airgetlam
    Airgetlam
    October 13, 2017
    Given the number of people who appear to be getting them "early", i wonder if there's a chance that Sonos will release the necessary software update / flag in the software to get them installed before the official release date.

    That's an observation, not a question.
    Bruce
    nipper90
    Lyricist III
    October 13, 2017
    Given the number of people who appear to be getting them "early", i wonder if there's a chance that Sonos will release the necessary software update / flag in the software to get them installed before the official release date.

    That's an observation, not a question.

    I hope so! It’s sitting there waiting to be used. Currys emailed me yesterday saying they could deliver today
      stevet1811Author
      Trending Lyricist I
      October 13, 2017
      Mine came from there as well
      nipper90
      Lyricist III
      October 14, 2017
      Just as an update I’ve had an email from currys this morning saying that they effectively shipped my Sonos One too early and it won’t work until the 24th October which is the actual release date! Looks like Currys screwed up a bit!
      Airgetlam
      Airgetlam
      October 16, 2017
      I’ll bet they’ve gotten a strongly worded email from Sonos or whomever Sonos uses for distribution. Breaking street dates is a pretty serious thing, especially as the software to enable the speakers hasn’t been released. How many people aren’t as clued in as you and didn’t come here to get this news? I bet their seething and not realizing that it is Curry’s fault, not Sonos. Might be why Curry’s sent that email.
      Bruce
      wille
      Lyricist I
      October 17, 2017
      Same problem here... (error 30) 😞
      stevet1811Author
      Trending Lyricist I
      October 21, 2017
      Just as an update, the software was released yesterday on the app and now both of my Ones are working! Alexa is now causing me a headache as she works up to a point but if you ask her for your flash briefing she just says 'here is your flash briefing' - then nothing? Just wondering if anyone else is having the same issue? I can see it being a pain with Sonos and Amazon blaming each other without resolving it
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