Sonos One update trouble

This my first Sonos system too so not an impressive start!

The retailer should not have sold it to you. They are not being released to the public until Oct. 24, that is why the software is not there. Don't hold it against the product because the retailer screwed up.

I was shocked when they turned up tbh

Your right it’s probs not Sonos fault just frustrating as I ordered it and paid for express delivery so I’d have it ready for a party this sat! ???

Given the number of people who appear to be getting them "early", i wonder if there's a chance that Sonos will release the necessary software update / flag in the software to get them installed before the official release date.

That's an observation, not a question.

Given the number of people who appear to be getting them "early", i wonder if there's a chance that Sonos will release the necessary software update / flag in the software to get them installed before the official release date.

That's an observation, not a question.

I hope so! It’s sitting there waiting to be used. Currys emailed me yesterday saying they could deliver today

Mine came from there as well

Just as an update I’ve had an email from currys this morning saying that they effectively shipped my Sonos One too early and it won’t work until the 24th October which is the actual release date! Looks like Currys screwed up a bit!

I’ll bet they’ve gotten a strongly worded email from Sonos or whomever Sonos uses for distribution. Breaking street dates is a pretty serious thing, especially as the software to enable the speakers hasn’t been released. How many people aren’t as clued in as you and didn’t come here to get this news? I bet their seething and not realizing that it is Curry’s fault, not Sonos. Might be why Curry’s sent that email.

Same problem here... (error 30) 😞

Just as an update, the software was released yesterday on the app and now both of my Ones are working! Alexa is now causing me a headache as she works up to a point but if you ask her for your flash briefing she just says 'here is your flash briefing' - then nothing? Just wondering if anyone else is having the same issue? I can see it being a pain with Sonos and Amazon blaming each other without resolving it