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Sonos One saying it is offline and unable to use voice control

Forum|Forum|2 years ago
March 15, 2024
67 replies
3899 views

Hi all,

I have been digging into the forums here and on the web in general, and cant find a solution to this. My Sonos One stopped responding to voice commands today. I have tried all solutions that I could find, including deregistering & re-registering, unplugging, rebooting my router, standing on my head while facing east… well you get the idea. Can anyone please help???

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Best answer by Corry P

Hi @samsaints et al

We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test. If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

Thank you for your patience

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J

jtt777

Lyricist III

I really hope this isn’t some underhanded attempt to move us to s2 and force us to spend money

jgatie

I really hope this isn’t some underhanded attempt to move us to s2 and force us to spend money

I highly doubt it. There's far more effective ways of doing that than an outage on one of 3 voice control services.

B

blacknick

Lyricist III

I really hope this isn’t some underhanded attempt to move us to s2 and force us to spend money

At this point maybe they should increase all of our upgrade "discounts" from 30% to 75% as a recognition of the outage and inconvenience, and it gets us to S2...

C

Clzsr01

Contributor I

I had a response from Sonos customer care as I emailed the CEO. They assure me that they are working with Alexa to find a fix and that apparently this has also affected some S2 users. We will see. But the more of us that email them the better.

Z

Zhorod

Lyricist I

All. I was just about to write a note saying that Sonos should make it clear on their status page that their is a live issue they are dealing with. They do. Well done Sonos. I can now check back here to see what is going on.

https://status.sonos.com/

K

keith_13

Avid Contributor I

I’m unclear if this problem was caused by the SONOS update alone ? Are S1 systems without the update OK ? And the fact SONOS keep saying they are working with AMAZON/ALEXA implies ALEXA have changed something at the same time . Which seems to be the case if some S2 systems are also affected.

If this is the case , that’s maybe why it isn’t a simple matter of rolling back the SONOS s/w ?

Although ALEXA works OK on my BT Digital voice phone and other devices.

J

jtt777

Lyricist III

It’s been five days now of a high impact outage and no updates

hello Sonos, time for an update on resolution

D

dam1an

Lyricist II

Same.

D

dmparnell

Contributor I

It's back today - system update just came through 👍

Corry PAnswer

Sonos Staff

Hi @samsaints et al

We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test. If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

Thank you for your patience

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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