Sonos One saying it is offline and unable to use voice control

It looks like someone, somewhere has released a dodgy firmware / software update and fixing it is not as easy as flicking a switch, it might need to be a new release down to the devices managed by S1. The more pressing question was why on earth wasn’t something like this seemingly tested before release. It’s very shoddy and shines a bright light on how little Sonos care about their legacy stuff, and customers. As my Amazon stuff all works, and you can use Alexa on your phone to control your Alexa-enabled speakers, my finger is pointed clearly at Sonos.

Which is unusual, since all Sonos does is channel your voice command to an Amazon server for processing, and receives back a digital based command. There’s been no change to S1 from Sonos. 

Quite. The Sonos ONE isn’t even giving any indication that it is paying attention to the wake-word - it’s as if the microphone is switched off on the top (but it isn’t). I feel as though it should at least bing and say something like - “I’m having trouble right now” - but it’s like it’s dead, even though the Sonos software seems to be indicating that all is well (even though Alexa does say it’s offline). Clearly a disconnect.

I have just emailed the Sonos CEO and made a complaint that we have been sold equipment not fit for purpose. I have asked for a definite timeframe when it will be resolved.

If this cannot be fixed except by upgrading all the speakers to Gen 2 then I believe there is a trading standards case here.

Once I get a reply I will post on here.

Except I’ve got about £10,000 worth of Gen1 only Sonos equipment that is perfectly fine, and built into my House (amp/Ceiling speakers mostly) I have no desire to spend £10,00 AGAIN for absolutley no advantage over my Gen 1 equipment. so S2 is not the answer for me.

@Nick_4 

If you read and understand the whole thread, you will know that was an advice for those who use products on S1 that all are also S2 ready. Nobody talked about spending a lot of money to exchange speakers instead of waiting for a fix. 

I did , I have a few Sonos ones in the mix, which are s2 ready. I take your point - if that’s all your system comprises, fair enough, I’m sure I’m not alone having a ‘mixed estate’ though. 

Nobody spoke about spending a lot of money because people already have. If Sonos wish to charge high prices for their speakers then they should respect that people have spent hard earned cash purchasing them and at the very minimum should give a timeline as to when the issue will be resolved.

What is more disappointing… getting no timeline or getting one that can’t be hold? 
If they still are investigating the issue and don’t know exactly how to do a fix, how do they tell us how long it will take? No company will force itself to get a * storm. 
Yes, it’s a bug at the moment, but no system you spend a lot of money on will become trash of that bug. 
Time to leave the discussion I think… as from my side everything is said. 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

For Sonos to say nothing is not the answer. All they need to do is reassure their customers that a fix will be found quickly. If you own a product and cannot maintain it then your reputation is shot. As to not knowing how long that will take is very poor. They are supposed to be experts in their field otherwise they should not be in business. They rely on people accepting the situation.