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samsaints
Trending Lyricist I
Mar 15, 2024 6:31 AM UTC
Answered

Sonos One saying it is offline and unable to use voice control

Hi all,

 

I have been digging into the forums here and on the web in general, and cant find a solution to this.  My Sonos One stopped responding to voice commands today.  I have tried all solutions that I could find, including deregistering & re-registering, unplugging,  rebooting my router, standing on my head while facing east…  well you get the idea.  Can anyone please help??? 

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    Corry P
    Corry PAnswer
    Sonos Staff
    Mar 21, 2024 4:51 PM UTC

    Hi @samsaints et al

    We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test. If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

    Thank you for your patience

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    keith_13
    Avid Contributor I
    Mar 21, 2024 5:02 PM UTC

    Thanks Corry, applied update and she’s working again...Thanks

     

    PS I don’t know why but ALEXA through SONOS always says “SOMETHING WENT WRONG TRY AGAIN” the first time I ask her anything :) … Been doing it for months now

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    Jillco
    Contributor I
    Mar 21, 2024 6:57 PM UTC

    Oh dear, I’ve tried twice to update but keep getting an error message. On the Alexa app it still says all my speakers are off line. 

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    Clzsr01
    Contributor I
    Mar 21, 2024 8:41 PM UTC

    Well done Sonos. Update good and all working again.

    Many thanks.

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    Zhorod
    Lyricist I
    Mar 21, 2024 10:46 PM UTC

    First try I got an error. Rebooted app, tried again, all worked. Thanks. Still surprised SONOS can't find a way of allowing older SONOS products onto S2, even via some form of additional bridge / dongle / etc. however, happy :-)

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      samsaintsAuthor
      Trending Lyricist I
      Mar 22, 2024 12:52 AM UTC

      Hi @samsaints et al

      We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test. If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

      Thank you for your patience

      Than you for resolving this, its nice to hear Alexa and have hear me!  Well done.

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      samsaintsAuthor
      Trending Lyricist I
      Mar 22, 2024 12:52 AM UTC

      *Thank

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      Jillco
      Contributor I
      Mar 22, 2024 4:03 PM UTC

      Now working again …. Thanks Sonos.

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