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HRC99
Contributor I
October 28, 2017
Question

Sonos One not playing TuneIn Radio

  • October 28, 2017
  • 31 replies
  • 17026 views
I’ve got the Sonos One all set up but it won’t play radio stations via TuneIn.

Alexa acknowledges the request stating “Playing TuneIn xxxxx radio” but then doesn’t play anything. I’ve disabled and re-enabled the Sonos skill in the Alexa App but still doesn’t work.

Any suggestions?
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31 replies

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dasym
Prominent Collaborator II
November 3, 2017
Hi Try following these steps I suggested in a previous post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
Thanks, but I had to go through these steps 4 times with my 3 Sonos Ones to get them to work at all in the first place. I really haven't the time to jump through these hoops again, and I doubt if it would make any difference.
UKMedia
UKMedia
November 3, 2017
Mine are all working great if you follow these steps.
Remember: Sometimes Red Wine helps :)
dasym
Prominent Collaborator II
November 3, 2017
Mine are all working great if you follow these steps.
OK, I suppose it's worth a final try. Might also finally convince them I'm in UK and not Seattle.
UKMedia
UKMedia
November 3, 2017
Might be worth unplugging 2 of your play 1's and getting one to work first. 🙂 One final thing to check; are you using the same email address for Sonos and Amazon accounts?
Remember: Sometimes Red Wine helps :)
dasym
Prominent Collaborator II
November 3, 2017
Might be worth unplugging 2 of your play 1's and getting one to work first. 🙂 One final thing to check; are you using the same email address for Sonos and Amazon accounts?
I tried it again, setting up one of the Sonos Ones and then the other two (which are in a stereo pair). Unfortunately, no difference. Still takes more than 20 seconds for Radio 2 or 4 to play - in some cases it takes so long I have to ask several times after waiting for more than 40 seconds. And they still think I'm in Seattle. I've got a ticket with Sonos support on the latter and they want me to phone, so will try that, but I'm not hopeful they can do anything else.
UKMedia
UKMedia
November 3, 2017
That's weird 😞
Remember: Sometimes Red Wine helps :)
Craig2207
Lyricist I
November 4, 2017
Exactly the same problem. Works with Spotify but not via Alexa yet (when?). Alexa confirms instruction for raisin stations and after 20-40 secs will connect on some occasions but usually then cuts out after 1-2 minutes. I’m reluctant to buy a second Sonos One until this is sorte. I”ll try the earlier suggested actions.
Blueandwhitehoops
Lyricist II
November 12, 2017
I'm struggling with the same issue right now. I'll try the above hints and report back if it's works or not.
tunafanatic
Contributor II
November 15, 2017
Hi Try following these steps I suggested in a previous post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239

The issue is back after sonos app and firmware update.
UKMedia
UKMedia
November 15, 2017
Hi tunafanatic

The default position when this happens is to disable the Sonos skill and then re-Enable again from within the Alexa app>Skills - Can you retest after you've done that? (I had this issue every time an update was sent out in the Private beta but since general release it's not re-occurred.) Might be worth submitting a diag as well.
Remember: Sometimes Red Wine helps :)
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