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HRC99
Contributor I
Oct 28, 2017 5:47 AM UTC
Question

Sonos One not playing TuneIn Radio

I’ve got the Sonos One all set up but it won’t play radio stations via TuneIn.

Alexa acknowledges the request stating “Playing TuneIn xxxxx radio” but then doesn’t play anything. I’ve disabled and re-enabled the Sonos skill in the Alexa App but still doesn’t work.

Any suggestions?
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31 replies

jgatie
jgatie
Oct 28, 2017 6:13 AM UTC
Check the Smart devices in your Alexa app. Make sure there are no duplicates. If there are, name them something unique. See other troubleshooting tips here:

https://sonos.custhelp.com/app/answers/detail/a_id/4345
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HRC99Author
Contributor I
Oct 28, 2017 6:18 AM UTC
Thanks for the reply.

There definitely no duplicates and it’s all set up as in the troubleshooting tips. Alexa acknowledges the request and says playing the radio station, just nothing comes out.
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jacob_7
Prodigy I
Oct 28, 2017 7:43 AM UTC
I have a similar issue. Have a read of this thread

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/public-beta-my-feedback-6792177/index1.html#post16155062

Cheers
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dasym
Prominent Collaborator II
Oct 28, 2017 1:23 PM UTC
This happens a lot with my Sonos Ones. Sometimes I can get the radio sound to come out by saying, Alexa discover my devices, or by telling it to increase the volume, or by issuing the command again several times. Other times even shouting at it and throwing books or anything at it makes no difference. Although, often after all this if I go and sit in another, darkened room the radio sound will start coming out of the Sonos One. Just to wind me up more!
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    Ryan S
    Ryan S
    Retired Sonos Staff
    Oct 30, 2017 8:24 PM UTC
    That discover devices trick should do it. If that fails, I'd suggest removing the voice control from the system temporarily and then adding it back in. You go to Sonos Settings and toggle off Voice Control. Then disable and re-enable the Alexa app. Then back on in Sonos. Finally, discover again.

    If that's giving you trouble, or this keeps coming up, I'd suggest giving us a call on our support line.
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    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    dasym
    Prominent Collaborator II
    Nov 2, 2017 8:47 AM UTC
    Today it took 4 attempts to get sound to come out of the Sonos Ones when asking it to Play Radio Four. Here is the diagnostic while it was saying it was playing: 8033823. When this happens there is no difficulty getting the Sonos One to play tracks from Amazon Music so there doesn't seem to be anything wrong with the way the Sonos One is set up.

    I hope Sonos can get to the bottom of this soon.
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    dasym
    Prominent Collaborator II
    Nov 2, 2017 8:58 AM UTC
    Just to add, here is what the Sonos Windows app shows when it says it's playing Radio 4 but isn't.
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    UKMedia
    UKMedia
    Nov 2, 2017 10:52 AM UTC
    Are you able to select radio via the Sonos app okay?
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    Remember: Sometimes Red Wine helps :)
    dasym
    Prominent Collaborator II
    Nov 2, 2017 1:40 PM UTC
    Yes, plays without any problems when done from the Sonos app.
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    UKMedia
    UKMedia
    Nov 3, 2017 7:58 AM UTC
    Hi Try following these steps I suggested in a previous post:

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
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    Remember: Sometimes Red Wine helps :)
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