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HRC99
Contributor I
October 28, 2017
Question

Sonos One not playing TuneIn Radio

  • October 28, 2017
  • 31 replies
  • 17026 views
I’ve got the Sonos One all set up but it won’t play radio stations via TuneIn.

Alexa acknowledges the request stating “Playing TuneIn xxxxx radio” but then doesn’t play anything. I’ve disabled and re-enabled the Sonos skill in the Alexa App but still doesn’t work.

Any suggestions?
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31 replies

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tunafanatic
Contributor II
November 15, 2017
Hi tunafanatic

The default position when this happens is to disable the Sonos skill and then re-Enable again from within the Alexa app>Skills - Can you retest after you've done that? (I had this issue every time an update was sent out in the Private beta but since general release it's not re-occurred.) Might be worth submitting a diag as well.

Retested it. Disabled the skill forget the device and redo everything.

Tunein started playing 40 secs later just when i am giving up. Tried switching to another tunein channel and it took a long time to play. Not sure if this the tunein issue or what, coz echo dots plays almost instantly.
UKMedia
UKMedia
November 16, 2017
Have you tried booting your router and when it online, powering off your Sonos 1 for 10 secs and then powering back on?
Remember: Sometimes Red Wine helps :)
tunafanatic
Contributor II
November 25, 2017
Have you tried booting your router and when it online, powering off your Sonos 1 for 10 secs and then powering back on?

yes i did but this is only the short term workaround. It seems like the sonos goes to sleep mode or something.

I usually gets home at 9pm and ask alexa to play some stations on the sonos1. Alexa acknowledges it but nothing happens. I then would get sonos to play the tunein from the sonos controller as a workaround. The next time round, stations switching via alexa will work. The first command to alexa usually dont work.
UKMedia
UKMedia
November 25, 2017
Have you tried booting your router and when it online, powering off your Sonos 1 for 10 secs and then powering back on?

yes i did but this is only the short term workaround. It seems like the sonos goes to sleep mode or something.

I usually gets home at 9pm and ask alexa to play some stations on the sonos1. Alexa acknowledges it but nothing happens. I then would get sonos to play the tunein from the sonos controller as a workaround. The next time round, stations switching via alexa will work. The first command to alexa usually dont work.

Can you check in the Alexa app>Settings>History the next time this happens and confirm what Alexa 'thinks' you said?
Remember: Sometimes Red Wine helps :)
Chip1
Lyricist I
December 1, 2017
I recently purchased the Sonos One and have discovered that there seems to be a longstanding issue when trying to play BBC radio from Tunein using the Alexa app. (See the many 'comments' here: https://www.amazon.co.uk/TuneIn-BBC-from/dp/B01N4GNNYZ ).
The Sonos One app works fine if using Radioplayer to play the BBC stations but this service is not supported for use with the Alexa app.!! (https://sonos.custhelp.com/app/answers/detail/a_id/4343/~/controlling-your-sonos-with-amazon-alexa )
Very frustrating!
Sonos need to get this sorted quickly else they may end up with huge numbers of Sonos 'returns'
after Xmas !
UKMedia
UKMedia
December 1, 2017
I recently purchased the Sonos One and have discovered that there seems to be a longstanding issue when trying to play BBC radio from Tunein using the Alexa app. (See the many 'comments' here: https://www.amazon.co.uk/TuneIn-BBC-from/dp/B01N4GNNYZ ).
The Sonos One app works fine if using Radioplayer to play the BBC stations but this service is not supported for use with the Alexa app.!! (https://sonos.custhelp.com/app/answers/detail/a_id/4343/~/controlling-your-sonos-with-amazon-alexa )
Very frustrating!
Sonos need to get this sorted quickly else they may end up with huge numbers of Sonos 'returns'
after Xmas !

All of your issues, which I must admit I haven't experienced, are aimed at Amazon - how can Sonos resolve them?
Remember: Sometimes Red Wine helps :)
Chip1
Lyricist I
December 1, 2017
One of the big selling points of the Sonos One, as stressed by the Sonos rep when I purchased this unit from a very reputable high street store was that it could be used easily to play radio using Alexa voice controls and the free Tunein service.
If Sonos customers quickly find that this is not the case, they will not return the Sonos product to Amazon .... they will return the product to the Sonos retailer. Perhaps in my naivety I was thinking and hoping Sonos might have more clout with Amazon in getting the issue sorted than individuals seem to be having by giving Amazon poor reviews?
mrchew007
mrchew007
Lyricist II
February 22, 2018
Ok so today I have no BBC radio playing on my Sonos One via Alexa or tune in - any clues? Other stations are fine like Beach House Radio
SJSSJS
SJSSJS
Contributor I
February 22, 2018
This is the current thread for this:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/tunein-radio-stations-won-t-play-6802976/index1.html#post16209657
    Alasdair63
    Lyricist I
    February 23, 2018
    Same problem. Limited to radio as Spotify/Amazon worked.
    Problem was app-related, limitations of Sonos hardware interoperability with Alexa
    Fixed as follows.
    1. Factory reset on Sonos One
    2. Delete Alexa app from phone and any other app
    3. Reboot phone
    3. Reboot Sonos
    4. Complete set-up via 'phone using Sonos app only.

    Voice control perfectly, Sonos app controls device seamlessly- problem coming from "app confusion"
    Alexa app not re-installed, Alexa works flawlessly. But you cannot add 'skills' so basic Alexa - pretty poor for price charged -but you get a voice controlled Sonos music player.
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