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whsbuss
Trending Lyricist I
November 29, 2017
Answered

Sonos One Alexa sports update

  • November 29, 2017
  • 25 replies
  • 967 views
When I ask Alexa (on the Sonos One only) for sports update, it replies "here's your sports update" then just stops. Never give any information like my echo dots do. Anyone else see this?
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Best answer by Keith N
Understood. I tested this out in our lab here and it seems to be working on our side. If you do not mind, please give our support technicians a call so we can have a closer look at what is going on. Our contact information can be found here. We appreciate your patience.

25 replies

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aribraun
Lyricist I
December 21, 2017
After updating Sonos One to 8.2.3 today New Flash works but Sports update still does NOT work.

Ryan, any ETA on this?

Also. Would love to get Apple Music working. With voice on Sonos One (but I know that’s Ian more complicated).
whsbussAuthor
Trending Lyricist I
December 21, 2017
After updating Sonos One to 8.2.3 today New Flash works but Sports update still does NOT work.

Ryan, any ETA on this?

Also. Would love to get Apple Music working. With voice on Sonos One (but I know that’s Ian more complicated).

Not here. Flash Briefing does not work with the\is update.
Master T
Master T
Prodigy I
December 21, 2017
I'm curious what specific skills you're using for your Flash Briefing, as it has been working well for me since Sonos announced a few weeks back that it had been fixed. Sonos has acknowledged that there is an issue with certain audio skills (including Sports Update, BBC, Amazon Storytime, etc) that they are working to resolve, and I'm guessing that perhaps your specific skills are affected. Unfortunately, there is no ETA as yet that I've seen on a resolution.
whsbussAuthor
Trending Lyricist I
December 21, 2017
Alexa, what's my flash briefing (same as I do for my echo dots) - I have Fox Sports, Fox Business and Weather setup
Master T
Master T
Prodigy I
December 21, 2017
I tried Fox Sports & Fox Business on my Sonos. They started, stopped, restarted, then quit altogether. Very strange.
    Ryan S
    Ryan S
    Retired Sonos Staff
    December 21, 2017
    We're working with the Alexa team on the Sports Briefing, no ETA to share today, but as soon as it's ready to go we'll make sure to let everyone know. Stay tuned!
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      whsbussAuthor
      Trending Lyricist I
      December 22, 2017
      I tried Fox Sports & Fox Business on my Sonos. They started, stopped, restarted, then quit altogether. Very strange.

      Yes strange. Is other news/sports/business services working in flash briefing? Twitter Sonos support had me do some testing but it still didn't work. They have a ticket but good luck getting support to answer
      whsbussAuthor
      Trending Lyricist I
      December 27, 2017
      UPDATE: since the sports update is not streamed from Alexa (in a file) this is not yet supported per Sonos Support
      Simonravel
      Lyricist II
      December 31, 2017
      UPDATE: since the sports update is not streamed from Alexa (in a file) this is not yet supported per Sonos Support
      You mean that streaming an url isn't supported, but a single file would work?
      whsbussAuthor
      Trending Lyricist I
      December 31, 2017
      UPDATE: since the sports update is not streamed from Alexa (in a file) this is not yet supported per Sonos Support
      You mean that streaming an url isn't supported, but a single file would work?

      Sonos Support said that because Alexa keeps sports team selections in a file it cannot get access to the file to know what teams to report updates.
      Show more replies
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