Skip to main content
whsbuss
Trending Lyricist I
November 29, 2017
Answered

Sonos One Alexa sports update

  • November 29, 2017
  • 25 replies
  • 967 views
When I ask Alexa (on the Sonos One only) for sports update, it replies "here's your sports update" then just stops. Never give any information like my echo dots do. Anyone else see this?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by Keith N
Understood. I tested this out in our lab here and it seems to be working on our side. If you do not mind, please give our support technicians a call so we can have a closer look at what is going on. Our contact information can be found here. We appreciate your patience.

25 replies

Keith N
Keith N
Sonos Staff
November 29, 2017
Hello there, whsbuss. Thanks for reaching out about this. When you ask for your sports update, are you using a specific Alexa skill or is this part of your flash briefing? If this is a separate skill can you tell us a little more about the service it comes from? Thanks again.
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
whsbussAuthor
Trending Lyricist I
November 29, 2017
I believe there is no special skill for that in Alexa. In their app you add the teams you follow under Sports.
paulbrock
Lyricist II
November 29, 2017
same here. A similar thing for the response to "Alexa, what's up"/"what's happening".

Should give an abbreviated news update with main headline and weather.

Actually gives:
"Hello, it's x pm. Here's the latest.."

then stops.

Its functionality that's probably tied in with flash briefing, but unfortunately hasn't been properly implemented along with FB. . Please fix!
Keith N
Keith NAnswer
Sonos Staff
November 29, 2017
Understood. I tested this out in our lab here and it seems to be working on our side. If you do not mind, please give our support technicians a call so we can have a closer look at what is going on. Our contact information can be found here. We appreciate your patience.
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    whsbussAuthor
    Trending Lyricist I
    November 29, 2017
    Keith, I can confirm that saying "Alexa, what's happening" works..... but the sports update does not. Please try to test that.
    Master T
    Master T
    Prodigy I
    November 29, 2017
    Keith, I can confirm that saying "Alexa, what's happening" works..... but the sports update does not. Please try to test that.

    Same here. When I say "Alexa, sport update," the sports update information immediately appears in the Alexa App under Home, clearly indicating the request was properly received, but Alexa just goes silent after saying "Here is your sports update."

    Flash Briefing, What's Happening, etc. not affected.
      whsbussAuthor
      Trending Lyricist I
      December 7, 2017
      Has there been any update on this? It still does not work.
      eyn
      Lyricist I
      December 12, 2017
      I concur. When asking for the sports update, Alexa says “Here is your sports update” and then nothing. Both “what’s my new briefing” and “what’s happening” works as expected.
      doc5
      Lyricist II
      December 13, 2017
      Same problem with sports update. Request with no response.
      Works fine with echo dot.
      Nephs
      Lyricist I
      December 21, 2017
      Same problem for me. Same problem with sports update. Request with no response. Works fine with echo dot and echo plus. Any update from SONOS re this issue?
      Show more replies
      Terms & ConditionsAccessibility statement