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bobweaver95
Contributor I
December 18, 2017
Question

Sonos One - Alexa issues

  • December 18, 2017
  • 32 replies
  • 5055 views
When I ask alexa to play music on my sonos one, it only plays one track and then stops. please advise.
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    UKMedia
    UKMedia
    December 28, 2017
    Sonos skill is still in Beta.....
    Remember: Sometimes Red Wine helps :)
    jgatie
    jgatie
    December 28, 2017
    Sonos skill is still in Beta.....

    Yup.

    https://www.amazon.com/Sonos-Inc/dp/B072ML3N6K/ref=sr_1_1?ie=UTF8&qid=1514484609&sr=8-1&keywords=sonos+skill+alexa

    With this skill, you can ask Alexa to play music from Alexa music services – including Spotify Premium, Amazon Music, Pandora, TuneIn, SiriusXM and iHeartRadio – on your Sonos One or from an Amazon Echo device wirelessly connected to your Sonos speakers (in open beta). Start music from more than 80 other popular music services with the Sonos app, and tell Alexa to pause, resume and turn up the volume.
    MB-Sound
    Lyricist III
    January 7, 2018
    This issue and all the suggested work around remind me of once leader but now defunct Packard Bell computers. Any call support call where they didn’t have an answer, even to minor issues, they would just answer with “reformat your hard drive” and most of the time that didn’t help but it shifted the burden back to the consumer.
    Are you saying Sonos One speakers are in Open Beta not sure i would have bought 1 - but i bought 2;-)
    UKMedia
    UKMedia
    January 7, 2018
    The speakers aren't but the Alexa Skill is.
    Remember: Sometimes Red Wine helps :)
    MB-Sound
    Lyricist III
    January 7, 2018
    Interesting. On the Sonos site I’m only seeing “Sonos One with Amazon Alexa Built Right In” and not finding “Beta” or even asterisks* and footnote?
    https://www.sonos.com/en-us/shop/one.html?
    UKMedia
    UKMedia
    January 7, 2018
    Not much help but it used to be there in the Shop and still is against the Skill description and Explore.

    https://www.sonos.com/en-gb/alexa-on-sonos
    Remember: Sometimes Red Wine helps :)
    jgatie
    jgatie
    January 7, 2018
    Right. The Sonos One speaker is not in beta. The Sonos skill for Alexa is most certainly in beta, as stated in the announcement here and the skill description page at Amazon.
    MB-Sound
    Lyricist III
    January 7, 2018
    Really hard to find “Beta” on this. And this is all about selling Alexa built in. Sonos has amazing brand and not setting expectations in the merchandising cs Just selling more is a Brand erosion point.

    https://www.sonos.com/en-us/shop/one.html
    chicks
    chicks
    January 7, 2018
    BTW, the Alexa app says the Beta Sonos skill was updated yesterday. I wonder what changed? Nothing obvious...
    FabPro
    Lyricist III
    January 7, 2018
    I contacted Amazon support and opened a ticket. They said they were aware of it and working on it, but to be a little more patient. I got tired of waiting. Cancelled my Amazon Music Unlimited subscription and opened a Spotify Premium account. Sonos One/Alexa work just fine with Spotify. I'll pay a few bucks more a month, but at least I know what I pay for. Amazon dropped the ball on this one.
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