Sonos One - Alexa issues

Hi

Please undertake the following steps:

1/ Power down Sonos Devices for 10 secs and then power back on;
2/ Disable the Sonos Skill within the Alexa App>Skills;
3/ Re-Enable the Sonos skill within the Alexa App>Skills;

Please retest. If the problem persists then log out of All Amazon apps on your device and repeat steps 1-3 and then retest. Let us know how this goes on.

I'll try that (#DOS #PC # PCXT #PCAT #PS1 #PS2 etc etc etc) . Meanwhile I'm listening to Amazon Music via the Sonos phone app. and Alexa is reduced to playing radio stations and answering dumb questions. Happy Christmas everyone!

Same problem here and suggestion above did not help. People have been reporting this problem since the first day of Sonos One. Why is it not fixed yet?

Same problem here and suggestion above did not help. People have been reporting this problem since the first day of Sonos One. Why is it not fixed yet?

Having spoken to Sonos about this, I believe that there are multiple causes of this issue and it is the Amazon user authorisation token not getting authorised after the first song has completed. Can you just check once again that you don't any other app logged in to Amazon? Also it can be caused by wif-fi interference, so can you also change the Wi-Fi channel or SonosNet Channel and retest?

If the issue persists then please submit a diagnostic and post the number in the thread.

Thank you for the reply. Can you clarify what you mean by being logged on to other Amazon apps? I use Amazon Music on my phone (but not at the same time as trying to play Amazon music via Sonos/Alexa). Do you mean that I should log out of the app on my phone? Relogging every time I need to use it, would be a major inconvenience. I am also logged to the Amazon app for shopping. Should I log out of it? Thank you.

Thank you for the reply. Can you clarify what you mean by being logged on to other Amazon apps? I use Amazon Music on my phone (but not at the same time as trying to play Amazon music via Sonos/Alexa). Do you mean that I should log out of the app on my phone? Relogging every time I need to use it, would be a major inconvenience. I am also logged to the Amazon app for shopping. Should I log out of it? Thank you.

I suggest that you log out of them all and then carry out the steps above and retest and then log into each of the other apps, one at a time, testing in between. Can you confirm that they are the same Amazon account?

They are all on the same amazon account. I'll perform the test when I get home. Thank you.

I paid 170.00 each for these play ones. And all Sonos and amazon can do is reset reset log out power down login try again. This is unacceptable and Sonos and Amazon are better than this. I love my Sonos. It’s a darn good thing that these things sound as good as they do. I am very disappointed that two huge companies like Sonos and Amazon cannot get this fixed. This should be a high priority problem for you guys to get fixed so let’s get some engineers and some smart people working on this issue ASAP!!! That’s my opinion and take it for what it is worth. I have invested a crap ton of money into Sonos already.

Anyone knows if that happens with Spotify. If not, it might be the easiest solution.

Why has it become acceptable to sell products which do not work? If there are known issues like this where is the compensation for customers? I did not buy this to then fault find for sonos or amazon. Same issue as above, only one song being played, infuriating!!!!!!