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JDW712
Contributor I
October 23, 2017
Question

Sonos One Alexa is half baked - Smart Home doesn't work?

  • October 23, 2017
  • 36 replies
  • 3790 views
I didn't see this advertised anywhere but after setting up my Sonos One with Alexa it seems that any smart home devices do not work. All works perfectly with my echo dot but the Sonos Alexa is kind of a half baked approach.

Is that just me? Sonos admins please let me know if I'm doing something wrong.
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    36 replies

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    UKMedia
    UKMedia
    December 23, 2017
    Please select Alexa App>Settings>Devices>'Your Sonos One' you should see an option to turn 'On Line'.
    Remember: Sometimes Red Wine helps :)
    sacha81
    Lyricist III
    December 23, 2017
    unfortunately i don't see this option 😞
    UKMedia
    UKMedia
    December 24, 2017
    unfortunately i don't see this option :-(Can you confirm that you selected the device 'name' Amazon Alexa Enabled Play:1?
    Remember: Sometimes Red Wine helps :)
    sacha81
    Lyricist III
    December 24, 2017
    No the Device is names "Sacha''s Sonos One"
    UKMedia
    UKMedia
    December 24, 2017
    Within Alexa App>Settings>Devices there should two devices listed, one that matches the name within the Sonos app and another for the Alexa Component which if registered to you will be named Sacha's Amazon Alexa Enabled Play:1.
    Remember: Sometimes Red Wine helps :)
    sacha81
    Lyricist III
    December 24, 2017
    I see Sacha's Echo (Online) / Sacha's Echo Dot (Online) / Sacha's Sonos One (Offline) / Family Room (no status)

    thank you very much to try to help me.

    I have the feeling that I'm now troubleshooting since 3 to 5 hours ... disable/enable skill, reset of my Sonos One and reconfigure. Remove and reinstall the app on the phone. I also tried with a brand new Amazon Alexa Account with no other devices - my Sonos is online for some seconds and then it goes offline again. Firmware on the Speaker is 8.2.3 on the App 8.2.2
    UKMedia
    UKMedia
    December 24, 2017
    I just noticed you are from Switzerland, is this your current location? The Sonos One skill is currently only supported in the UK,US and Germany.
    Remember: Sometimes Red Wine helps :)
    sacha81
    Lyricist III
    December 24, 2017
    Yes that's true. But also Alexa is in general not supported in Switzerland and I use it since near 2 years. It's just not possible to add the location in Switzerland.

    My Sonos One works in general, I can also use Alexa - only the Smart Home things are not working - wich are working well on my Echo devices.

    I want wo Switch to Sonos One from my Echo devices because of the better Sound quality of Sonos, the possibility to control via app on the phone.
    UKMedia
    UKMedia
    December 24, 2017
    The problem normally comes from your Amazon account or Spotify location but these would cause issues with your Echo devices as well, so we can assume that isn't the problem.

    Can you try removing the Wi-Fi credentials under settings and connect the Sonos One directly to your Router via an Ethernet cable. Then using the PC version of the Alexa App (https://alexa.amazon.com) select Smart Home>Devices>Forget All followed by 'Discover. WARNING: If you have set-up Routines, this will remove all actions from all routines!

    Retest
    Remember: Sometimes Red Wine helps :)
    sacha81
    Lyricist III
    December 24, 2017
    Ok, connected by Ethernet cable, reseted to be sure there is no connect to WiFi and via https://alexa.amazon.com/spa/index.html#appliances all devices forgotten. But still the same - what I need to say, when I discover it finds again all devices (19x Hue lights / 1x Harmony Hub / 1x Sonos Room) - but I can't control those from Sonos One.
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