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JDW712
Contributor I
October 23, 2017
Question

Sonos One Alexa is half baked - Smart Home doesn't work?

  • October 23, 2017
  • 36 replies
  • 3790 views
I didn't see this advertised anywhere but after setting up my Sonos One with Alexa it seems that any smart home devices do not work. All works perfectly with my echo dot but the Sonos Alexa is kind of a half baked approach.

Is that just me? Sonos admins please let me know if I'm doing something wrong.
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    36 replies

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    Deez72
    Contributor III
    October 28, 2017
    I would agree with the original post. Sonos One, cannot find Nest thermostats, iHome smart plugs, Arlo pro cameras, the list goes on. I have tried manual discovery, as well as verbal. Alexa states there are no smart devices available.
    alertmyiphone
    Contributor I
    October 28, 2017
    JDW712 Have you try removing your skill from from echo dot and add it again it worked for me I have no more issues controlling my light lock my front door open my garage door list goes on for me it worked since I did it


    Michel
    1 x PLAY:5 | 2x SUB | 2 x PLAY:1 | 2 x PLAY:3 | 6 x CONNECT:AMP | 1 x Playbar |1 x ONE
    sacha81
    Lyricist III
    December 23, 2017
    Same here, Hue doesent work, Harmony Hub doesent work.
    whsbuss
    Trending Lyricist I
    December 23, 2017
    My Lutron Caseta works perfectly with my echo dots and Sonos One. What you mat want to do is a factory reset, remove all from the Alexa app or Amazon login and start again.
    sacha81
    Lyricist III
    December 23, 2017
    Factory reset of what? I already disabled/enabled the harmony and hue skills. Removed and re-added the voice service. With my Echo and my Echo dot all works perect, not with the Sonos One. Also One doesent seems do recognize IFTTT triggers.
    whsbuss
    Trending Lyricist I
    December 23, 2017
    Reset of the Sonos One. (Unplug from AC; press and hold button on rear of unit; plug into AC and wait for flashing amber LED).
      wds0001
      Prodigy I
      December 23, 2017
      I also had the Sonos One showing as "offline" in the Alexa app. I fixed this by going into my Amazon account on my laptop and deleting the Sonos One from my Amazon devices. I then rebooted the speaker. Finally, I added it back into the Alexa app. Everything now works. Hope this helps.
        sacha81
        Lyricist III
        December 23, 2017
        Reset of the Sonos One. (Unplug from AC; press and hold button on rear of unit; plug into AC and wait for flashing amber LED). I tried that, but no success 😞 But thanks anyway!
        UKMedia
        UKMedia
        December 23, 2017
        Reset of the Sonos One. (Unplug from AC; press and hold button on rear of unit; plug into AC and wait for flashing amber LED). I tried that, but no success 😞 But thanks anyway!

        If you are having problems please follow the steps I've listed in the Answer to this post:

        https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
        Remember: Sometimes Red Wine helps :)
        sacha81
        Lyricist III
        December 23, 2017
        thanks i tried that, but no success, I strugle on the last step:

        Select 'Discover' at the bottom of the screen. Ensure that your Sonos 1's are displayed correctly and not shown as 'Off Line'. Also ensure that there are no devices with the same name (To ensure my Sonos devices are not duplicated, I've added Sonos to the end of each of my players within the Sonos App. Remember, if you want to do this, rename before selecting 'Discover';


        My Sonos One is shown as 'Off Line' 😞
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