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Contributor II
Jul 18, 2018 4:46 PM UTC

Sonos One: Alexa in Belgium

Hi, what's the reason why Alexa isn't working in Belgium? I'm ok with using Alexa in English until there's support for Dutch. I would say the limitation is the language setting, not the country/location. Just enable Alexa for English in Belgium and I'll settle with that until Dutch is supported. I can read there's a workaround by actually registering the products in UK/US ... so this is kind of pushing people to register products in the wrong way to have features enabled. Can't follow the logic in this.
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30 replies

Contributor I
Jan 2, 2019 11:02 AM UTC
oops found the API 🙂 working on a alexa skill as we speak without the geo limitation
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Lyricist I
Jan 19, 2019 12:48 PM UTC
Hi Guys,

Here we are, January 2019,5 months further since the last feedback from Sonos Staff regarding these developments.
Can someone from Sonos Staff give us some feedback about the Alexa skill for Belgium?

I am getting the feeling of being left in the dark 😞
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Ryan S
Retired Sonos Staff
Feb 21, 2019 4:43 PM UTC
Here we are, January 2019,5 months further since the last feedback from Sonos Staff regarding these developments.
Can someone from Sonos Staff give us some feedback about the Alexa skill for Belgium?


My apologies for the delay, somehow we missed this question when it was posted. We're working with the team at Amazon to bring Alexa to new countries on Sonos, but I don't have any specifics at this time for a roadmap regarding Belgium. We'll be sure to let you know as soon as there's any news to share.
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Lyricist I
Apr 30, 2019 9:26 AM UTC
Here we are, January 2019,5 months further since the last feedback from Sonos Staff regarding these developments.
Can someone from Sonos Staff give us some feedback about the Alexa skill for Belgium?


My apologies for the delay, somehow we missed this question when it was posted. We're working with the team at Amazon to bring Alexa to new countries on Sonos, but I don't have any specifics at this time for a roadmap regarding Belgium. We'll be sure to let you know as soon as there's any news to share.


Hello Ryan,

We’ve been hearing this for almost a year now. I can understand it takes time to develop but removing the country check should be fairly straightforeward and would help a lot of users in Belgium. It would be a great intermediate step.

Also, just sharing a timeline would help. Not being to provide this suggests this issue is not being looked at or has a really low priority.

As raised by many people, the article is still being sold with the feature enabled.
Legally this is not allowed ...
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Contributor I
May 14, 2019 9:36 AM UTC
and Google Assistant? does this work in SONOS for Belgium? Google Assistant talks Dutch ...
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Sjoop1985
May 14, 2019 9:53 AM UTC
As far as I know, Sonos can only bring support for a voice assistant to countries where the assistant is natively supported by the parent company, meaning it speaks the official language of that country

Amazon Alexa is not supported by language in the Benelux, so I would not expect it to work on Sonos either, this is an Amazon decision, not a Sonos decision.

For GA, I would expect that function to be rolled out after the initial US-only period. Be aware that the Dutch language market wasn't a priority for Google either, so it would be naive to expect GA on Sonos to work in Dutch from day one. Here's to hoping we can use some workaround to have the English GA available here.
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Life is what happens to you while you're busy making other plans (John Lennon) --- Living room: Arc, Sub, 2x One - Kitchen: One - Bedroom: Play 3 - Office: Beam - Bathroom: Play 1
Lyricist III
Aug 27, 2019 6:00 PM UTC
I've finally managed to paire my sonos speakers with the alexa app, creating a US amazon account.
The sonos skill discovered all my speakers.
Next problem:
I can only control my 'livingroom' speakers (2x play 1) and my 'terras' speakers via my amp.
Voice activation in the kitchen (play 1) or diningroom (play 5 gen 2) doesn't work.
When I give the command 'Alexa, play some jazz in the diningroom', alexa responds that she will do it, but i t stays silent.
What's going wrong?
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jgatie
Aug 27, 2019 6:05 PM UTC
Make sure all your devices have unique names in the Alexa app. If you have duplicate names, Alexa can get confused.
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Lyricist III
Aug 27, 2019 6:10 PM UTC
Hi Jgatie,

Thx for thinking with me 🙂 but all my speaker names are unique and discovered in the Alexa app. So I still don't understand why some can be voice controlled and some not.
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Lyricist III
Aug 27, 2019 6:14 PM UTC

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