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snevel
Contributor II
Jul 18, 2018 4:46 PM UTC

Sonos One: Alexa in Belgium

Hi, what's the reason why Alexa isn't working in Belgium? I'm ok with using Alexa in English until there's support for Dutch. I would say the limitation is the language setting, not the country/location. Just enable Alexa for English in Belgium and I'll settle with that until Dutch is supported. I can read there's a workaround by actually registering the products in UK/US ... so this is kind of pushing people to register products in the wrong way to have features enabled. Can't follow the logic in this.
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    jgatie
    jgatie
    Aug 27, 2019 6:18 PM UTC
    Not sure. I would try submitting a diagnostic after this occurs, then posting the reference number here for Sonos to look at.

    Submitting a diagnostic
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      Snoekie
      Lyricist III
      Aug 28, 2019 7:09 AM UTC
      Done.
      1072568920
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      Snoekie
      Lyricist III
      Aug 30, 2019 2:40 PM UTC
      and waiting...
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      martin.kalis
      Lyricist II
      Nov 21, 2019 7:58 PM UTC

      Please explain the reason why you are blocking one of the main features of Sonos Beam - compatibility with Alexa.

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        jgatie
        jgatie
        Nov 21, 2019 8:11 PM UTC

        Please explain the reason why you are blocking one of the main features of Sonos Beam - compatibility with Alexa.

         

         Who is this directed to? 

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        martin.kalis
        Lyricist II
        Nov 21, 2019 8:14 PM UTC

        Sonos.

        @Edward R 

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        martin.kalis
        Lyricist II
        Nov 21, 2019 8:19 PM UTC

        Hi, snevel. We're hard at work building up the Alexa Skill for Sonos while adding to it. When Alexa support is enabled in a new location, it takes some dedicated engineering work and testing to bring support to Sonos. We are committed to bringing Alexa voice control to Sonos in Belgium but don't have a timeline that we're ready to share just yet. Stay tuned for more.

        This is very frustrating. Please explain the reason why are you limiting one of the main features of Sonos Beam (compatibility with Amazon Alexa) only to selected regions? What kind of “engineering work” is needed to turn it on in all regions? Of course I am not talking about other languages. English is fine.

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          hgc
          Contributor I
          Dec 27, 2019 8:29 PM UTC

          Hello Edward R - One year on and I have 4 Sonos ones now?  Do you have a timeline for Alexa voice control to Sonos in Belgium yet?

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            Jan Pirard
            Lyricist I
            Feb 20, 2020 12:55 AM UTC

            Just allow the collection between UK Alexa and Belgian addresses. It is just an easy software change.  All other arguments just illustrate a lack of respect for your customers.

            You have a very loyal customer base. One which is very technology savvy. These “non-technical” reasons cause people to consider other alternatives.

            You can’t be a tech player and then end innovation.

             

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              106rallye
              106rallye
              Feb 20, 2020 11:53 AM UTC

              I’m not sure Sonos is blocking anything. If Alexa is not officially enabled (by Amazon) in Belgium your problem is not with Sonos. As I understand work arounds (as mentioned above) ar available if you are willing to speak english to you Sonos. Another possibility would be installing Google Assistant which is officially available in Belgium I understand.

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