Sonos + Alexa + Spotify - commands recognized, but cannot add spotify to Alexa

You need to have a Premium Spotify account, can you confirm your Spotify subscription type?

I 100% have a Premium Spotify account. I've had one for years now. It's a Premium for Family account.

Okay thanks for confirming, try using the PC version of the app : https://alexa.amazon.co.uk/spa/index.html#music/services

Thanks, will do when I get home! Thanks for the help.

Another issue with the new feature from today (maybe the Sonos reps might want to set up a dedicated thread for bug reports) is that asking Alexa to start a song from Spotify will stop any current playback if Spotify is already playing on another Sonos device in a different room...

Probably an issue with authorizations as the system can't tell that it's the same ecosystem, but very annoying. Hope it will get fixed soon.

Hi William, that's not a bug, but part of the Spotify integration. Spotify (and most other services) only allows for one active stream at a time. Starting playback using Alexa, counts as using an Alexa device to play, so if you have Spotify playing on your phone, that Alexa stream will stop the phone one. The only exception to the one stream rule is when you're using the Sonos app to play to Sonos players in the same household. However, Alexa started streams don't have that same exception applied to it.

Hi Ryan, Thanks for your reply.

Yes I understand the basis for the limitation, but my view was: as Sonos has this exception of concurrent streams (and it would be stupid for Spotify to change this, as this is one of the main points of multiroom audio), streams started via Alexa targeting Sonos speakers should be included in this exception, as ultimately the two Spotify streams are playing on the same Sonos system.
I do understand the concept of stream authorisation that is initiated by the Alexa device and not by Sonos as a reason this doesn't work as of today, but in my opinion, it's the targeted device for the stream that should define the authorisation, and not the device from which the command was initiated. So I believe this should be corrected and a workaround should be found, as in the end, starting a stream via Alexa degrades the whole user experience vs. using the sonos app, instead of improving it.

I often have several spotify streams on my system and was eager to see the sonos-spotify integration with alexa, but because of this, the integration is useless to me, so it's a bit of a disappointment.
Should I understand given your answer that there are currently no plans of fixing (or working around) this limitation with Spotify in the near future?

So I set Spotify as my default music player in Alexa, but now I get a different error: "Your spotify account does not support streaming on this device."

Any ideas why? I am really not sure what to do here, what to change.